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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk submitted an unauthorized charge to my card.
Business response:
Dear Sean, We are sorry about the issues you experienced during your recent stay with us. We understand your frustration regarding the concerns mentioned. This is not the experience we aim to provide, and we sincerely apologize for falling short of your expectations. Your feedback is taken seriously, and this will be investigated thoroughly. While we look into the matter, we request that you reach out to the hotel directly for assistance. We value your business and hope to regain your trust in the future. Sincerely,Hotel Man... read more
Thumbs dow3.I would not recommend. It is infested with fleas. They are pet friendly but the dogs bark endlessly. The tv has poor service. The staff isn't very friendly. Housekeeping only comes around every 10 days.
Business response:
Dear Wilson, We apologize for the issues you encountered during your stay, including flea concerns and noise disturbances. We take cleanliness and guest comfort very seriously and will investigate these matters. We understand the importance of friendly service and are working with our team to ensure a more welcoming experience. We also appreciate your input on housekeeping frequency, and we will review our policies to improve guest satisfaction. We hope to welcome you back soon. Sincerely,Hotel Management
Loud highway noise. TV didn't work. Cheap place to crash, but spartan.
Business response:
Dear Charles, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Your feedback is invaluable, and we appreciate you bringing this to our attention. We will take proactive steps to address your concerns and enhance our services. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Other than the bed bugs and hookers it was cool
Business response:
Dear Joe, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
NITEMARE I came in from work an I smelled a very strong horrible smell it literally busted my head an I got so sick to my stomach. It was so strong as I was walking to my room it got stronger then after I walked in my room I opened the window I looked around didn't see anything so I called the front desk an asked her to walk upstairs to check then she said omg yes it's very strong she figured out the smell was where they worked on a bathtub a couple doors down just about a hr before I got in . I asked can I please move rooms... read more
Business response:
Dear Christy, Thank you for being our guest and for sharing your feedback online. We are committed to creating a comfortable and inviting environment for everyone, and your comfort is a top priority for us. To maintain our high standards, we regularly evaluate our cleaning and maintenance practices. However, we sincerely apologize for the inconvenience you experienced during your stay, and we appreciate your feedback as it helps us identify areas for improvement. We take all concerns seriously and are dedicated to enhancing ... read more
Safe
Business response:
Dear kathy, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon to Extended Stay America!Sincerely,Hotel Management
Smelled like weed, cigarettes, and hooker sweat. No shampoo and I don’t even know what was left in the toilet. Maybe a fetus?
Business response:
Dear Jeffrey, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
Very nice manager 👍
Business response:
Thank you, Jeffery, for your feedback. We are glad to hear that you had a positive experience with our manager. We truly appreciate your kind words. We strive to provide excellent service and a comfortable environment for all of our guests, and we hope to welcome you back in the future for a more enjoyable stay. Your input is valuable, and we’re always looking for ways to improve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.