Extended Stay America Select Suites - Cincinnati - Florence - Airport

Business response:

Dear Autumn, Thank you for bringing this matter to our attention. It’s deeply concerning to learn that your comfort was compromised, and even more troubling that you felt dismissed when seeking assistance. Every guest deserves to be treated with respect and urgency, especially when facing discomfort. Your experience does not reflect the standards we aim to uphold, and we sincerely apologize for the frustration it caused. Please know your feedback has been taken seriously, and steps are being taken to ensure more responsive a... read more

Business response:

Dear Guest, Please accept our apologies for the unpleasant incident you outlined; we never intend to compromise our guests' privacy in any way. We can assure you that what you experienced is unacceptable by our standards. We will address your concerns, as we are committed to providing every guest with a wonderful experience. Furthermore, we apologize that you were dissatisfied with our housekeeping services. Our housekeeping is performed bi-weekly to respect our guests' privacy and minimize intrusion. If there was any miscom... read more

Business response:

Dear Sean, We are sorry about the issues you experienced during your recent stay with us. We understand your frustration regarding the concerns mentioned. This is not the experience we aim to provide, and we sincerely apologize for falling short of your expectations. Your feedback is taken seriously, and this will be investigated thoroughly. While we look into the matter, we request that you reach out to the hotel directly for assistance. We value your business and hope to regain your trust in the future. Sincerely,Hotel Man... read more

Business response:

Dear Wilson, We apologize for the issues you encountered during your stay, including flea concerns and noise disturbances. We take cleanliness and guest comfort very seriously and will investigate these matters. We understand the importance of friendly service and are working with our team to ensure a more welcoming experience. We also appreciate your input on housekeeping frequency, and we will review our policies to improve guest satisfaction. We hope to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear Charles, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Your feedback is invaluable, and we appreciate you bringing this to our attention. We will take proactive steps to address your concerns and enhance our services. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management