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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was absolutely the worst hotel. Dirty, broken furniture, rude staff, dead bugs in cabinets, extra charges just for clean towels. I walked in the room, looked around and walked right out. Did not stay, got a different hotel.
Business response:
Hello Janice. Thank you for allowing us to host you, and we appreciate you for sharing your experience with us. We sincerely apologize that you encountered issues with cleanliness and pest sightings. This is never our intention and we will make sure that we address these concerns with our team at the property for immediate action and resolve.
If you want to feel like you were just released from jail and had to go to a halfway house this is what I would imagine.
Business response:
Thank you for your feedback and rating, Janes. We are disappointed to hear your impression of our hotel. We work hard to create an environment that feels like home and we apologize that this did not come through during your stay. We would love to show you a much better experience the next time your travels bring you this way.
No use getting room with kitchen. No utensils to cook or eat. Less towels. Bad bed.
Business response:
Thank you for sharing your experience, Rashmi. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. Since we are more of an extended stay, we offer limited amenities. We believe in allowing our guests to customize their experience to so that we can offer the lowest possible to rates to all our wonderful guests. We are terribly sorry that we fell short in these areas, but we do wish you all the best in your future travels.
Limited time to check in and check out. Bed is like additional folding bed.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Disappointing for the money. We had to call at the front desk to get someone to check us in even though we were there before the posted after hour times. Then hallways smelled like a combination of cigarette and Marijuana smoke. The room itself didnt smell, but it looked more like a 20+ yr old dorm room than a hotel room. The beds were essentially cots with a thin mattress on them. Couldnt even take a shower because the lever to turn it on was jammed. When we qent to check out at 9:15 there was still no one at the desk and t... read more
Business response:
Thank you for sharing your experience, Brandon. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, noise levels and safety with our team at the property directly. We do hope that all your future travels are wonderful ones.
real bad rooms stink we did not stay we jest paid and left in 1/2 hour
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Worst hotel experience ever!!! My husband and I had to book a hotel last minute because we were flying out to Cabo the next morning and we needed a hotel close to the airport. We went on to Hotels.com booked this room for one night drove down from columbus oh only to get to the hotel and no one is at the front desk it says to pick up the phone a dial a number on the wall. I dailed the number after 40 seconds of following prompts I was placed on hold for 20 min a women answers I give her my name tell her I’m there to check in... read more
Business response:
Thank you for sharing your troubling experience with us, Ranada. Please accept our sincerest apologies for the service that you received, along with the hotel being overbooked. We value all our guests and we can't telling you disappointed we are to hear this feedback. We can certainly understand how frustrating this must have been and will do everything we can to improve in this area for all our future guests. We do hope that all your future travels are wonderful ones.
Business response:
Thank you for your rating, Steven. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.