This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
weird smells, no real breakfast, bad bedding
Business response:
Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. Our leaders are informed of guest feedback on breakfast choices to improve future options. Also, we regret the housekeeping issues you encountered and have already shared them with our team for quick review and action. Thank you for taking the time to give us this feedback. Please allow us to host you again whenever your travels bring you here.Sincerely,Hotel Management
There were NO glasses or silverware....in the entire place. Very strange that an extended stay provided nothing in order for anyone to stay longer than a day.
Business response:
Dear Susan, Thank you for being our guest. It is good to know you had a pleasant stay. However, we are sorry you were unaware of the kitchenware policy. We will instruct our front desk to mention details during check-in that those are kept with the front desk to ensure cleanliness and will be delivered as requested. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
No recomendado Nada de limpieza. El cuarto estaba ser supuesto no fumador, y el olor a cigarrillo era horrible. La alfombra super sucia, no se podia caminar sin zapatos. Tuvimos que irnos del lugar por la misma razon. Y el Maneger de rurno fue bien grosero a la hora de nosotros reglamar por el servicio pagado.
Business response:
Dear Noraida, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you had with our associate's behavior. We will certainly follow up with the concerned individual, as this is not what we expect our team to be like. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Managemen... read more
Very casual. No do not disturb signs. No housekeeping while there.
Business response:
Dear Ethan, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We will follow up on your concerns to ensure we are well-poised to serve better in the future. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
First, what staff I did have an interaction with were very nice but that's where it ends. The lobby is dirty and smelled bad and the entire property including my room smelled like smoke!! The room had busted up dirty furniture, a few bugs on the floor, the stove was horrible!! If Taylor Swift wasn't in town I would have booked another hotel and ate the price of this awful place but unfortunately everywhere was booked!! I went to Walmart to buy a fleece throw so I didn't have to sit or lay on anything!! I would not recommend ... read more
Business response:
Dear AMBER, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate’s hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected befor... read more
The lady at the front desk was nice at check in, but you definitely get what you pay for this hotel. Not a very maintained and few amenities.
Business response:
Dear Tracie, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you had a pleasant stay, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.