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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No water on the site nor there is coffee served. Pictures on Expedia showed dining area with breakfast such as cereals and coffee. But there was nothing offered on site. Very pathetic experience with families living all around and very noisy guests.
Business response:
Dear Srihari, Thank you for being our guest. It is never our intention to disappoint our guests; therefore, we regret not meeting your expectations. Maintaining transparency is of utmost importance to us, and we extend our apologies for any miscommunication and frustration relative to our breakfast offering. Thank you for bringing this to our attention, and we hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Not overly clean.....smelled bad in halls........ Worn furniture.
Business response:
Dear Mark, We sincerely apologize for the issues you encountered during your stay. Your feedback about cleanliness, odors in the halls, and worn furniture is important to us. We are taking immediate steps to address these concerns and improve our facilities. Ensuring a clean and comfortable environment for our guests is a top priority. We appreciate your patience and understanding as we work to make the necessary improvements. We hope you will consider staying with us again, allowing us to provide you with a more pleasant ex... read more
Bed bugs were found in both rooms that we had. They say there's a breakfast included, but that was no where to be found and no one at the front desk until after we left at almost 10am.
Business response:
Dear Mike, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Though advertised as a suite hotel, this facility has many local residents who are lodged there on a temporary (government payment ?) basis. Unknown how many guests were actually visitors to the area using this hotel but there were few out of state plates on the cars. Parking near the front entrance was always in scarce supply. Residents tended to congregate around the front lobby entrance to smoke. Hotel guests have to purchase dinnerware and cooking equipment - this suite hotel does not supply the kitchen in the room with ... read more
Business response:
Dear Mark, Thank you for choosing to stay at our hotel during your recent visit to our area. We regret any inconvenience you may have encountered during your stay. Delivering outstanding service to our guests is our top priority and a source of pride for us. Hence, we sincerely apologize for not meeting your expectations and understand your dissatisfaction with the concerns you have brought to our attention. Your feedback is valuable to us, and we have conveyed it to the appropriate individuals to enhance our capacity to pro... read more
Wasn’t pleased that they stopped keeping pots and pans and other kitchen items for the guests to use. There wasn’t even a little coffee pot. Other than that, it was a good stay. The front desk staff was awesome and very courteous.
Business response:
Dear Elizabeth, We sincerely appreciate you taking the time to provide us with your valuable feedback about your recent visit. It's wonderful to hear that you had a positive experience with our front desk staff, and we're grateful for your kind words about their outstanding service. However, we regret any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future.Thank you for choosing our establishment,... read more
Why does your hotel smell like marijuanna The hotel was smelling of marijuana. Hallways smelled, elevators etc. there was no getting away from the smell. The sofa bed had no blankets for it in the room nor were there any sheets. Biggest disappointment for the money it cost
Business response:
Dear Tina, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.