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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room size was nice the floors were dirty and made your feet black and there was an odd smell in the lobby and elevator
Business response:
Dear Jeremy, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
It is obvious this unit is a unit in middle of updating. If it was not for the woman who recieved us on 3/14 after hours my rating would be much different than it is. She made everything right to the extent that it was within her power. This unit is not as depicted in pictures but rooms we ended up in were freshly renovated so I reported the few items that still needed tweaking. Evening shift desk clerk is your most positive asset.
Business response:
Dear Joyce, Thank you for selecting Extended Stay America and taking the time to write a review. We are fortunate that our front desk associate went above and beyond to accommodate you even though you were inconvenienced by our ongoing remodel. We are also glad that you loved the freshly renovated suite you ended up in. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with our entire team to let them know their efforts are appreciated. We hope to be your hotel of choice any... read more
Fine for a night but no breakfast Check in was fine. Front staff nice and friendly. Room was on second floor. Pet friendly vinyl floor in room. Room was clean but definitely tired and the walls could use repair. Bed was adequate but wouldn't have been comfortable for more than a night. They should not advertise breakfast for this location as granola bars, pre-packaged muffins and coffee doesnt work for kids or adults so that was disappointing.
Business response:
Dear Keri, Thank you for taking the time to share your experience with us. We're glad to hear that your check-in experience was pleasant and that our staff was friendly and accommodating. We apologize for any inconvenience you experienced with our breakfast selection not meeting your expectations. Your feedback is valuable, and we will consider it as we continue to improve our offerings. We are glad to hear that you appreciated our pet-friendly accommodations and that you found the room to be clean. We take pride in ensuring... read more
The property was tired looking but kept clean and bug free. Good hotel for the price. The floor needed scrubbing but the table surfaces and bathroom were kept clean. I would stay again if traveling in the area.
Business response:
Dear Joan, Thank you for staying with us at Extended Stay America. We are glad you enjoyed your stay and found us to be of great value. We appreciate you pointing out the area that needs improvement as we continually strive to exceed our guest’s expectations. It was a pleasure having you with us, and we look forward to welcoming you back.Sincerely,Hotel Management
The room has a very old refrigerator that was making noise at night that affected our sleep. The heating was very good, and room was spacious.
Great room, should remove free breakfast included The room was great, comfortable beds and the price was good. The continental breakfast was a bit misleading. Coffee, granola bar and muffin is better than nothing but still not breakfast.
Very nice place
Business response:
Dear Lizzie, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, suites, and amenities. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management
I liked the courteous Desk Clerk, who checked us in. However, the room would be more appealing with an up to date carpet. The Room was spacious and easy to get around in, but it looks antiquated.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 4.2 star rating with 878 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.