This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean. There was a lot of cleaner residue on the floor, and it felt a bit sticky. The hallway leading to the room could have used a good carpet cleaner. The kitchen and bathroom were clean, but the room has been very hard used in the past.
Our room was a nonsmoking room, but it was clear someone had smoked in it. The whole hotel had a slight smell of smoke. The floor in our kitchenette was super sticky like it hadn't been cleaned. There was really no lobby and the pool had been concreted in. Very few amenities for the price we paid.
Business response:
Dear Kylie, We apologize for the inconvenience caused by the smoke in your room and the hotel. Our team will address the issue with cleaning and odor control measures. We're sorry for the cleanliness oversight in your kitchenette, and we'll review the cleaning procedures. We appreciate your feedback on our limited amenities and will consider it as we work to improve. Please reach out to our management team with any concerns. We hope to welcome you back for a better experience.Sincerely,Hotel Management
Advertising says breakfast, they had no breakfast, had to ask for towels. Walls paper thin.
Business response:
Dear Nonie, Thank you for choosing us. It isn't enjoyable to know you were not pleased with the service and the stay. We understand your disappointment with the breakfast choices that did not live up to your expectations and are sharing your remarks with our team for further improvement. Our front desk team is always available to help you resolve your problem, as our commitment is always to offer better service for our guests, and we look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Great service
Business response:
Dear Lisa, We appreciate your lovely review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliment to our entire team. It was a pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management
Great service
The room size was nice the floors were dirty and made your feet black and there was an odd smell in the lobby and elevator
Business response:
Dear Jeremy, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
It is obvious this unit is a unit in middle of updating. If it was not for the woman who recieved us on 3/14 after hours my rating would be much different than it is. She made everything right to the extent that it was within her power. This unit is not as depicted in pictures but rooms we ended up in were freshly renovated so I reported the few items that still needed tweaking. Evening shift desk clerk is your most positive asset.
Business response:
Dear Joyce, Thank you for selecting Extended Stay America and taking the time to write a review. We are fortunate that our front desk associate went above and beyond to accommodate you even though you were inconvenienced by our ongoing remodel. We are also glad that you loved the freshly renovated suite you ended up in. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with our entire team to let them know their efforts are appreciated. We hope to be your hotel of choice any... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.