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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower had hair everywhere, it smelled horrible!
Business response:
Thomas, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Sketchy pullout Some pretty stained bedding; room had someone else’s clothing in it.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret the inconvenience this caused and are grateful for your patience. We truly hope this will not deter you from choosing us again. Sincerely, Hotel Management
The staff was cool and they were very friendly. They worked with me on getting a deal for my room. But there were roaches. Nobody said anything about roaches
Business response:
Rayanna, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincere... read more
This property was dirty, smelled, stains on carpet. Pictures on website very misconceiving.
Business response:
Kathryn, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Cant pack a granola bar? Checkin was easy. Hotel said they had Grab n Go breakast with granola bars, etc. We requested bags early due toflight departure times. The night shift said they were not allowed to do that. No breakfast. No price break. Really? How hard is it to put stuff in a bag?
We love staying here.
Business response:
Christina, thank you for the kind words about your most recent visit to Extended Stay America. We will be sure to share your review with all of our associates. Thank you again for making us your home away from home. We look forward to your next stay and, until then, wish you safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.