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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky, dirty, and loud The hotel smelled like someone had microwaved a whole fish tank. the hotel walls are paper thin, so if you want to listen to your neighbor’s TV I have great news. Nothing felt clean in this hotel.
Business response:
Jonathan, thank you for your review. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Your feedback will be shared with our housekeeping team for review and action. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The floors were filthy. The couch that pulled out had no sheets and was awful and stained. I had to go down and get sheets and their was hair on the sheets. The “breakfast” that was included (part of the reason we chose this place) was coffee and granola bars. False advertising. I would never stay here again.
Business response:
We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
No trash can, no cups, no sheets for the pullout couch except a wadded up blanket in the closet. Staff gave me linens when I asked. Pullout couch was terribly uncomfortable and it was clear the rooms do not get thoroughly cleaned.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that we missed meeting some of your expectations. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, in-room amenities and other items such as kitchenware are available and complimentary at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
This was our first time to stay at an Extended Stay property. We could make it what we wanted. Restful. Or a place to cook our own meals. Our location was so convenient to all the places we intended to visit. We will definitely choose to stay there again!
Business response:
Diana, thank you for choosing Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and had a comfortable stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
New, very clean, close to airport, tons of shopping around.
Business response:
Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our convenient location made for a pleasant experience. Thank you once more for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.