Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive

Business response:

James, thank you for being our guest and for sharing your experience. We apologize for the issues you had in your room, which made for a less than comfortable stay. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams step up their game and be more diligent moving forward. On a positive note, your rating suggests you had an overal... read more

Business response:

Thank you for being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We value your comments and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the maintenance and noise issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management