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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved the room, great staff, accommodating, clean, good location
Business response:
Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
It was nice and quiet. The only thing was that our room didn’t have a trash can, but my friends had 2 in theirs. Overall nice stay and comfy beds
Business response:
Thank you for your review of Extended Stay America. We are glad you had an overall great stay, liked our peaceful environment and our comfortable beds. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
The front staff was great. They were very pleasant and friendly. The room was pretty spacious and clean. My daughter did find an empty can of root beer under the bed, not sure if it was just missed by housekeeping. There is nothing fancy about the hotel but we did have a pleasant stay for one night.
Business response:
Thank you for choosing Extended Stay America. It is so nice to read our service and accommodations met most of your expectations. We have acknowledged the oversight you observed and will be further attentive going ahead. We hope to welcome you and your daughter again soon. Sincerely, Hotel Management
I felt the room had not been updated in the last 15 years. The refrigerator had rust on it, the stove was at least 10 to 15 years old, and there was a dirty washcloth on the counter in the bathroom when we first arrived. The lobby smelled like smoke and cigarettes. There wasn’t a pool. The complementary breakfast consisted of individually wrapped muffins, coffee and a few granola bars. I over paid for what we got!
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
The room was clean and renovated. It had a constant flow of hot water
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and liked our spotless accommodations. We appreciate your feedback and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice hotel I love the fact this hotel has most rooms with kitchen very handy... rooms were clean too. Worth price I paid.
Business response:
Shweta, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is excellent to know you enjoyed your comfortable suite and fully equipped kitchen. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We hope to see you again soon! Sincerely, Hotel Management
The room was very large, which worked well for our family of 5. However, the sofa bed was old and lumpy enough that our children preferred sleeping on the couch, instead of oulling it out into the bed. Room was clean, but sonewhat dated. Breakfast was labeled as "Grab and Go" by the hotel, this was accurate. Pre-packaged muffins and granola bars, instant oatmeal, and coffee were avilable, but not wjat we had anticipated from Expedias mention of breakfast included.
Business response:
Thank you for the feedback of your stay at Extended Stay America. We are glad you loved our spacious rooms and had an overall comfortable stay. However, we are sorry we did not meet all of your expectations and also regret that our grab-and-go breakfast was not of your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your observations and hope to welcome you and your family back soon on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,163 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.