Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive

Business response:

Brandon, thank you for your rating. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Cakes, We appreciate you bringing these concerns to our attention. We are grateful for your feedback on this matter and also for your patience. You have our assurance that we will address this situation appropriately. We apologize you were unable to report the issue to our Night Attendant. Please, contact the General Manager at the hotel directly during daytime hours with the details so that we can address the issue, perform a proper inspection and treatment of the room, and Make It Right with you. Sincerely, Hotel Mana... read more

Business response:

Todd, thank you for your review and for mentioning our convenient location. However, we are sorry you were disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Kobe, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our suites and our location. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Douglas, thank you for choosing Extended Stay America and for your recommendation. We are happy you enjoyed your stay at our spotless property. We are also glad you liked your comfortable room. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the smoke odor you encountered in your non-smoking room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Sherry, thank you for your terrific review of Extended Stay America. We enjoyed reading your excellent feedback of our well-appointed rooms and reasonable price. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management