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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great experience Front office lady was helpful and welcoming.
Business response:
Thank you for selecting Extended Stay America for your needs. We are delighted to read you had a great stay and that the courteous service delivered by our associates made for a good impression. Your praises and review appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
The property was ok. We checked in about 1am and the lady at the desk was very nice. It was clean but smelled and was outdated.
Business response:
Thank you for being our guest. We are pleased you liked our front desk associate and had a pleasant visit. However, we are sorry for the odor issue you encountered. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Rooms needed updating. Refrigetator was need of replacement and so was kitchen cabinets.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret your visit was not a pleasant one. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
.Everything was fine No issues. Attendant was very pleasant and helpful.
Business response:
Thank you so much for your review. We were thrilled to read how much you enjoyed your stay with us at Extended Stay America. Our team works hard to deliver an outstanding stay, and we are excited to share your kind remarks with them. Thank you for being our guest, and we hope to welcome you back very soon. Sincerely, Hotel Management
The inside of the hotel, especially the first floor had a bad odor to it. We were also short on linens and I had to go down to the front desk late in the evening to get more because there were not enough sheets for the sofa bed. The room was also not cleaned each day. Also, this was the first hotel I have stayed in that didn't have a hair dryer. That itself is not a big deal, but a convenience. There was no complimentary breakfast like a lot of hotels offer now. However, I did like that the price was reasonable.
Business response:
Catherine, thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management
There was a faint smell of cigarette smoke throughout the whole thing. But you could tell they had freshened up the place. Front desk was not always there but came up right away when we needed something. Breakfast was small - but my son was obsessed with the muffins.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are glad you had an overall great stay, and you liked our attentive services. It is nice to know your young one enjoyed our breakfast. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
The hall ways were smelly, dust on the floor. Breakfast was a sham, should re-named a snack to go.
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you experienced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.