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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I know check in is at 3 but every hotel me and my wife stayed at we were able to check in early if they had a room available. We went around 1:30 and the lady at the front desk refused to check to see if they had a room and told us to come back at 3 because they won't let anyone check in before that. And there was another time 2 workers were outside smoking and I overheard them talking bad about some of the customers which to me is wrong because they r paying for there paychecks.
Business response:
Michael, thank you for staying at Extended Stay America. Although you had a pleasant time here, we are sorry for the poor service you experienced from our front desk team. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Love the suite. Very nice room. Convenient location
Business response:
Alan, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Close to CVG Good location. Good value. Quiet room.. Nice staff.
Business response:
Tom, we are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
Huge room, just not clean The room was very large and spacious. The staff were friendly and accommodating. The only down fall was our sink had the previous guests whiskers from them shaving and found underwear from the previous guest in the drawer. Made us question if room was even cleaned.
Business response:
Adam, thank you for staying with us. Although you liked our courteous service, we are sorry for the cleanliness issues you had in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
No complain . didn t have any issue . front desk was very helpful
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Tryouts in Florance The young woman who checked me in and out was very professional and very courteous . Great employee !
Business response:
Robert, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind compliments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Morning check in Morning check in person needs more training. Absent from front desk a lot
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Scott, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 4.2 star rating with 888 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.