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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
what I've come to expect from extended stay. free internet was snail paced. clean rooms, conveniently located, staff excellent price reasonable. An ice machine would have been nice.
Business response:
Richard, thank you for staying at Extended Stay America. We are delighted to read you liked our outstanding service and the value we offer. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Sincerely, Hotel Management
The room was good though I missed a pool and breakfast area to sit in. The lobby was very small. Also a little inconvenient not to have items already in the room ie. coffee maker, hair dryer, etc.
Business response:
Concetta, thank you for selecting Extended Stay America for your visit and for sharing your comments. Although we are happy you liked your room, we are sorry for not meeting all of your expectations. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Syed, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
First of all I am not one to post things like this. We would have left if we could have found another room. The room had not been cleaned when we got there. I went down to front desk and the attendant said she would come clean it. The trash had not been taken out and the bathtub had black mold on it. At that time we left to get a bite to eat. When we returned all that had been done was the mirror had been cleaned in the bathroom, trash taken out and new sheets on the bed. At that time I took it upon myself and purchased some... read more
Business response:
Cale, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great expe... read more
Nice but not what I booked The room was nice and clean but I booked a room with a queen and a pull-out sofa bed. There was no sofa of any kind. We made it work but I expect the rooms I book to contain everything that was promised. They had over-booked and the room that I had was not available.
Business response:
Thank you for your candid review. We’re glad to know our proximity to the airport was convenient for you, but we’re sorry for the mix-up with your reservation and for not accommodating you in the room of your choice. Please be assured that we‘re reviewing this situation to see what went wrong and taking extra care to avoid this in future. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Only thing was bad smells from rooms cooking. Fish,curry and other weird cooking going on. Maybe some outdoor BBQ's would help but only saw one in an odd place behind building.
Business response:
Lori, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to the smell will be shared with our housekeeping team. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
No ice machine??!! The breakfast was pathetic. The flooring in the bathroom didn't go to the wall. We had to ask for more towels. I couldn't get the internet to work and called the desk and finally gave up.
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Everything was good. The only thing of note is the ex smoking cover up spray smell. Its everywhere.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.