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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice rooms close to everything Lady at the front desk when we checked in was very nice and helpful the other days they were ok but didn't seem to go above and beyond.. Our room was a good size for our family of 5 w a full kitchen room was very clean but was td we would not have housekeeping for our stay that we would need to take our trash from our room to the dumpsters outside and no one would come in and clean our room any.. being that we had a family of 5 3 kids 7 3 and 9 months I would have liked to had the room cleaned ... read more
Business response:
Abby, thanks so much for choosing to stay with us. We are happy your room with the convenience of a kitchenette was perfect for you and your family. However, we are sorry if you were not satisfied with our hotel policies. Being an extended stay property our services are designed for guests staying seven or more nights, respecting their privacy of home-like living, so our housekeeping is done on a weekly basis, or at a minimal fee at your request. We are also happy to provide fresh and linens and towels along with anything yo... read more
Strange residents We were there and three Florence Police cars came racing in.. This place should have security guard walking the hotel. The place smelled like smoke.. My children felt very unsafe...
Business response:
Occasionally we encounter difficult situations that causeus to react in a particular way and defer to our "hotel policy".We believe this was the case with the problemyou encountered. We take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those.We apologize for the inconvenience it caused and have shared your concerns with my team in an effort to improve our service and facilities moving forward. Please visit us again, it will be a much better experience. Since... read more
Business response:
Melody, we are delighted you had an excellent stay at Extended Stay America - Cincinnati - Florence - Meijer Dr. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
In restful stay away from home We had a very noisy family upstairs not sure if parents were there or not jumping and running till late at night and early in morning. There were people coming ang going all hours of night we were close to outside door and the slamming of doors went on all night. Not a very peaceful trip at all we will definitely find hotels that do not have long term residents they were very inconsiderate
Business response:
David, thank you for being our guest and for sharing your experience. We apologize for the noise issues you encountered and the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us another chance to serve you better in the future. Sincerely, General Manager
Hotel staff was very helpful and accommodating, facilities were clean and comfortable. Only complaint was noise level. Rooms weren't very sound proof.
Business response:
Thank you for staying at Extended Stay America - Cincinnati - Florence - Meijer Dr. We are glad to read you enjoyed your overall stay and that you were impressed with the service provided by or associates. Having said that, we are sorry for the noise issue you experienced and regret the inconvenience it caused. We value your feedback and hope to have you back with us again soon. Sincerely, General Manager
Awesome pool, uncomfortable sofa bed. Our stay was good. We stayed for 2 nights. The pool was the best part. Very clean. The room was very spacious and very clean. Despite the comfort of the sofa bed mattress, which was horrible, and the smell of ppl smoking Marijuana in their rooms, our stay was pleasant.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Cincinnati - Florence - Meijer Dr. Sincerely, General Manager
It was ok , no major colllainta except the rooms and hall had a funny smell , maybe from all the people staring there and eating different foods etc . Was dissapointed with the grab and go breakfast if granola bars and muffins with no milk or juice :0
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Hotel between the Creation Museum & Ark Encounter The price was excellent. The accommodations were well thought out. Clean
Business response:
Sherry, thank you for choosing Extended Stay America - Cincinnati - Florence - Meijer Dr. We are glad to know you liked our convenient location and that we were able to meet your expectations at a great price. Thanks for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 4.2 star rating with 878 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.