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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay other then check in was 3 and we arrived at 430 and the room still wasn't ready!
Business response:
Miriah, thank you for staying at Extended Stay America - Cincinnati - Florence - Meijer Dr. We are happy your overall visit was satisfactory, but we are sorry for your suite not being totally ready for occupancy when you checked into our hotel. Your feedback has been shared with our front desk team to ensure this does not happen again. We hope you will choose us again. Sincerely, General Manager
Nice Size The size of the room was great. Hotels.com needs to update the continental breakfast listing as breakfast is only Nature Valley granola bars and muffins as it is only a grab and go breakfast.
Business response:
Thank you for your 4-star review! We are happy to know your stay with us met your expectations, other than our complimentary grab and go breakfast. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your... read more
Business response:
Nick, thanks for taking the time to post your rating online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Cincinnati - Florence - Meijer Dr. Sincerely, General Manager
Great price. Perfect for a larger family. Kitchen was nice and additional items like pots and pans and plates and utensils were availsble. Breakfast was sparce but the free coffee was good.
Business response:
Thank you for the review! We are glad that your stay was enjoyable and that we were able to meet most of your expectations at a great price. Thanks again for choosing Extended Stay America - Cincinnati - Florence - Meijer Dr. We hope to have the opportunity to welcome you back for a future stay. Sincerely, General Manager
Three nights in Florence Enjoyed our stay for the three nights we were in Florence, KY. Reserved a total of 4 rooms for our extended family. All rooms were more than we expected; clean, well furnished. Kitchen utensil were brought to our room upon request so we knew they were clean when we first used them. Staff was excellent in helping us with anything we needed. We would recommend this hotel to our friends and will definitely stay here again when in the area.
Business response:
Steve, thank you for the wonderful comments about Extended Stay America - Cincinnati - Florence - Meijer Dr. We are delighted to read you loved the service provided by our courteous associates and were impressed with the convenience of our location. It was a pleasure hosting you and your family, and we hope to see you all again soon. Sincerely, General Manager
No shower curtain or towels in my room! No shuttle to airport!
Business response:
Susan, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. However, We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are back in the area. Sincerely, General Manager
Very nice spacious hotel room. Would recommend hotel to others. Close to many restaurants
Business response:
Thank you for sharing your positive feedback about Extended Stay America - Cincinnati - Florence - Meijer Dr. We are glad to know you had a comfortable stay and that our convenient location and your room made it even better. We greatly appreciate you recommending us online and hope to be your first choice every time you visit our area. Sincerely, General Manager
Dated hotel with a high price Check in was delayed 'Coz the staff went somewhere, and its often the case. Looks like the two staff manage the whole hotel. Only 2 towels for 6 people, had to ask for more. Nothing is replaced every day. Only 2 small trash bins for a room with a kitchenette. No room service. The stove is from the 50s, very slow to heat up. The beds were uncomfortable and caused back pain. The lobby is small with a small door leading to the elevator. Can't move the luggage cart. The parking lot is small, and w... read more
Business response:
Ren, I apologize that we failed to provide you an exceptional stay. The incidents you highlighted in your review are very concerning. We are taking appropriate steps with our management to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
This was an older hotel. You had to ask for coffee pot and other amenities that should have been in the room. The staff were kind and helpful, but there wasn't enough to cover all of the needs of the hotel customers. I waited at the desk for 30 min just to get towels. The rooms were not cleaned very well (hair in the bath). It says that it's a smoke free environment, but it smelled of cigarette smoke and marijuana. We had a reservation at another extended stay hotel for the next night but it was canceled because it overbooke... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 4.2 star rating with 878 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.