Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Kara, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Alyssa, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for the odor issue you experienced during your stay. Your feedback with regards to cleanliness has been discussed with our housekeeping team to be more diligent with their efforts. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Joy, thank you for evaluating your stay. Although you had a pleasant visit, we are pleased to say that kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your comments about our grab-and-go breakfast choices are shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new future offerings. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management