Extended Stay America Select Suites - Cincinnati - Sharonville

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your stay with us at Extended Stay America. We’re glad you found the kitchenette and overall accommodations to be a great fit for your needs at an affordable rate. Providing practical amenities and a comfortable environment at a reasonable price is something we take pride in. We appreciate your feedback and look forward to welcoming you back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the great review and for taking the time to recognize our hotel. We are delighted to hear that you appreciated your early check-in. Our team will be pleased to know they had a significant role in adding so much convenience to your stay, given your profession in healthcare. Thank you for being our guest. We look forward to welcoming you back to the city.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind comments regarding our prime location. However, we regret if we fell short in any aspect of your stay. We value your feedback and welcome another opportunity to show you our commitment to outstanding experiences the next time you are in the area!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your stay with us at Extended Stay America. We’re glad to learn our front desk team made a positive impression and that your overall experience was satisfactory. Your comments regarding cleanliness will be shared with our housekeeping team to help us improve. We hope to have the opportunity to provide an even better stay next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re sorry to learn about the concern in your room and for any inconvenience during your late check-in. Your concerns will be shared with our team to address the issues and ensure improvements moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for selecting Extended Stay America for your accommodation and for providing your valuable feedback. We appreciate your input and acknowledge your concerns. Our housekeeping service is specifically designed for long-term guests to maintain a minimal level of disruption to their home-like experience. We do offer this service for a nominal fee should you require it. Your comments are of great importance to us, and we look forward to the opportunity to welcome you back in the future, aiming to enhance your... read more