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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was weird. They only have "standard" sized beds that look like they are on stilts. Very uncomfortable. Everytime i moved i could hear the springs. Really thought one was going to come through the mattress. There is only 1 nightstand in the room. No lamps just one bright overhead light....right over the bed. It is definitely a bare minimum place. No lotion, shampoo or conditioner in the bathroom, no dishes in the kitchen area. You have to buy the dishes you want. The microwave start button didnt work.The whole vibe... read more
Business response:
Dear Julia, We are genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. Your feedback regarding the bed is greatly appreciated, as it helps us identify areas for improvement. We apologize for any confusion on our part regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We will be addressing these matters internally to ensure the welcoming environment we are... read more
Great!
Business response:
Dear Demonta, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
The toilet in the room I had had only one blot, which was not attached properly, making it very unsafe to use. I was unable to et a bolt to fix it and worried I would fall.Very scary!
Business response:
Dear Linda, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we did not successfully provide this for you, and we sincerely apologize for the issue you experienced with the bathroom door. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your great feedback. Sincerely,Hotel Management
Hard pass The stay was ok , there was hair everywhere in the room , the receptionist was not trustworthy.
Business response:
Dear Wynonia, Thank you for choosing our hotel and for sharing your review. We sincerely apologize for the inconvenience you experienced during your stay. At our hotel, we strive to deliver impeccable service, and we regret that we fell short of your expectations. Your comments have been shared with the appropriate team members, and we are grateful for your patience and understanding. We value your input and assure you that we are taking measures to ensure this is not repeated. We welcome another opportunity to show you the ... read more
Check in was fine but once I got into my room, I had noticed a drawer completely missing in the kitchen area but was no big deal. Later on as I was laying in the bed, I happened to look up and see the smoke detector hanging on the wall looked as if it had been caught on fire and some point and a burn mark above it was just painted over it. This was very concerning and honestly scary. I’ve worked in hotel management not that long ago and would have never put that room back in functioning order. Couldn’t really take a “bath” a... read more
Business response:
Dear Amber, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our housekeeping and maintenance team is already at work to improve the missed areas. Please revisit and allow us to serve you better on your next visit.Sincerely,Hotel Management
Jenn the manager was very helpful and friendly, so is the other members of staff. Had a very nice day
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 4.4 star rating with 518 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.