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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Welcome to Extended Stay America Select - Cleveland - Avon! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-90. From our location, you can easily visit local attractions such as Cleveland Metroparks Zoo, Edgewater Beach, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you&rsqu... read more
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
be alert when the front desk person gave me this hate filled look becouse i ask her to explain what it was that i was about to sign. i knew this is not a person who should be in the hospitality business. then she did not return my drivers lic. causing me a great bit of inconvience.
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We had a bad day and we are so sorry we disappointed you.
Business response:
We are delighted that you had such a great stay with us. Thank you for the terrific rating.
Comfortable room, bare minimum but with kitchen. Bed was comfortable.
Business response:
Thank you for letting us know about your experience with us. We’re glad you had a comfortable stay.
Yes I know this was not a typical hotel, that maid service wasnkoy provided daily. I also know that many other things would not be provided. Yet I exepected that when you request maid service that you agree to pay extra for it get done. I also would expect that if someone goes to the front desk and asks to buy some laundry soap because there was notes that it was available it would be available there or that they would tell you that it is available for purchase in the laundry room.
Business response:
Thank you for sharing your observations and experiences. We are so sorry that your scheduled room cleaning was delayed and the problems you had with needing laundry detergent. We hope you were able to enjoy the other aspects of your stay with us.
No daily houskeeping service. Thin walls. You can hear your neighbors T.V.. If you want clean towels you have to bring then down to the front desk where I only once saw a desk clerk who was not at all friendly. If you want assistance you have to call and wait for someone to come to the office. I was also asked to take out my own trash. Only good thing was the comfortable bed, and the maintenance man John was very ftiendly.
Business response:
Thank you for your review. I’m so sorry to hear that our hotel did not meet your needs. I appreciate that you mentioned the comfortable bed and friendly staff. The staff works hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Good stay, met all of my basic needs! Would recommend to friends. Staff cooperative and attentive! Room in good shape, service acceptable! Overall nice experience!
Business response:
Thank you for the terrific review of our hotel and staff. We are so pleased to hear that our accommodations met your needs. We work hard to deliver clean, comfortable rooms and we're glad you appreciated them. We hope you come back again.
Great Prices and Location Hotel was outside of Cleveland about 15 mins. Great shops near by. Hotel was in excellent condition, with great security. Problems: 1.) Must pay for cookware (if you plan to cook) 2.) No housekeeping unless you stay one week 3.) Must take own towels (1 towel and 1 wash cloth) down to front desk each day to receive new ones 4.) Must take out own trash 5.) Must do everything own your own unless you stay one week. You will not hear from anyone to check if you need anything Good things: 1.) Excellent ... read more
Business response:
Thank you for your review and detailed comments. We are pleased that the hotel was clean and conveniently located but we are sorry to hear that it did not meet some of your expectations. We know most hotels provide daily cleaning, cookware, and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and an option to add cookware to their rooms. This allows us to provide the best value possible for our gue... read more
Business response:
Thank you for the great rating. We're so glad you were pleased with your stay.
Not happy!! Not pleased when the hotel staff POUNDS on your door at 7am and wakes you up to ask if you are going to be a late check-out!!!! Not only our room but all rooms that were occupied!!
Business response:
We're so sorry to hear about your check-out experience. We're following up to address the issues.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 4.2 star rating with 395 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.