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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you!!
Business response:
Thank you!
Business response:
Thank you!
The hotel was nice but the bed is very uncomfortable .
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations but glad to know that most of your experience was a positive one.
all was good except the person who checked me in messed up and charged my credit card for the room when I had already paid online I got a refund but it took a few days to get my money back
Business response:
We're so glad you had a wonderful stay with us (minus the hiccup at check-out). Thank you for sharing your feedback and we hope to see you again.
Check in area smelled like old dog feces attempted to be covered by cleaner. Tops of shower in room was filthy awoth some kind of medicine dropped on ledge. Terra at check in was pleasant and personable Friday night. Gentlemen who was working cleaning the following morning was helpful when the front desk person was gone and not answering the phone.
Business response:
Thank you for taking the time to review our hotel. We are so glad that you appreciated our terrific staff but we’re disappointed that you had a negative impression of our rooms. We work hard to deliver super clean rooms and we’re sorry we let you down during this stay. We hope you’ll think of us the next time your extended travels bring you in the WoodSpring Suites Cleveland Mentor area to give us another chance to deliver a much better experience.
Good price. Nice staff. Our bed was not that comfortable.
Business response:
Thank you for taking time to review our hotel. We are so glad you enjoyed our affordable rates and friendly staff but sorry to hear that our beds did not meet your expectations. We're glad your overall experience was a positive one and we appreciate hearing from you.
A suite with stove top, microwave and fridge, but absolutely no pots, pans, silverware, glasses, nothing. Also no toiletries at all. Had to go out and buy toothpaste, shampoo and soap. Only thing there was a tiny bar of soap at the sink. It was clean and beds were comfy.
Business response:
Thank you for this feedback. We are so glad you found the beds comfortable and appreciated our super clean rooms. About the amenities, we have a ‘Simple’ philosophy to help us keep our rates affordable --- that guests pay only for the amenities they want to use (like more frequent cleaning, cookware, a coffeemaker). It sounds like you did not expect our non-traditional amenities and we're so sorry we disappointed you with that part of your stay.
Business response:
Thank you for the 4-star rating. We are so glad you were pleased with your stay.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 466 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.