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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Find someplace else I've stayed here a few times on the first floor and it was pleasant and clean. This time, I was put on the second floor and one of the ladies at the front desk was very rude to not only myself (because the key cards only work 50% of the time if you're lucky) and I had to have her re-do my card. The first night, the noise, rap music and arguing went on until 3:45am... when I would pound on the wall to have them quiet down, they'd turn the music up louder until I had to have someone go in the middle of the ... read more
Business response:
Dear Guest,We sincerely apologize for the challenges you faced during your recent stay. We understand how disruptive noise and uncomfortable interactions can significantly affect your experience, especially when you are looking forward to a restful stay. Please know that your concerns about the key cards, noise, and hallway cleanliness are being taken seriously, and we are addressing these issues to improve the guest experience. We deeply regret that the front desk staff did not meet your expectations, and we will work with ... read more
Extremely disappointed!!!😞 Power went out about 15 minutes after getting here. I understand that they can't control that but they made absolutely no attempts to let me know what what was going on. When it finally came back on the heater no longer turn on, at all. Room was colder than being outside and it was hard to get a hold of anyone. Finally after dealing with this for almost 4 hours total I was finally switched rooms with one that the heat was function extremely disappointed considering I was staying at an extended sta... read more
Business response:
Dear Aurora, We sincerely apologize for the inconvenience caused by the power outage and the heating issue in your room. We understand how frustrating this situation was, and we regret that you were not informed promptly. While these issues are not typical, we are committed to improving our communication and ensuring that our guests have a comfortable stay. We appreciate your patience during the room change and will address your concerns with our team to prevent such delays in the future. We hope you will consider staying wi... read more
No remote the whole time I was there plus staff is never available
Business response:
Dear Daleaya, Thank you for taking the time to review your stay with us. We sincerely apologize for the inconvenience you faced with the missing remote and the lack of staff availability during your visit. We understand how frustrating this must have been and regret that it impacted your stay. Please know that we are addressing these concerns with our team to improve our service and responsiveness in the future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel... read more
Tiny The bed was so tiny 2 adults could not stay there. We left early due to the noise and lack of cleanliness
Business response:
Dear Shirley,We sincerely apologize for the issues you experienced during your stay. We understand that comfort and cleanliness are essential, and it's concerning to hear that the bed size and noise affected your experience. Your feedback regarding cleanliness will be addressed with our team to ensure we maintain high standards. We also regret that your stay was cut short, and we hope to have the opportunity to provide a more pleasant visit in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
Huge bug/insect crawled across my stomach and chest as I laid in bed. Happened around midnight and I couldn’t find comfort in the bed the rest of the night.
Business response:
Dear Richard, We sincerely apologize for the distressing experience you encountered during your stay. This is certainly not the level of comfort we strive to provide. Your feedback is important to us, and we will be conducting a thorough inspection of the room to address any issues. Please know that we take this matter seriously and are committed to ensuring our guests have a clean and comfortable environment.Sincerely,Hotel Management
Get what you pay for- which is ok You get what you paid for. It was fine for just me who was there just to see my son for parents' weekend but it was absolutely nothing special and the beds were very uncomfortable. As long as you go with no expectations you are fine.
Business response:
Dear Matthew, Thank you for sharing your thoughts with us. We're pleased to know that our accommodations suited your needs during your visit. We understand the importance of comfort, and we're sorry to hear that the bed did not meet your expectations. Your feedback is valuable, and we will certainly take it into account as we work to enhance our guest experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.