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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very affordable The staff was pleasant and professional. The rooms were spacious
Business response:
We appreciate you taking time to share you thoughts with us. We are glad you found our staff friendly and our rooms met your standards. We hope to see you again.
The bed was not comfortable at all. Never have stayed at hotel w/o box spring.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Staff was rude when we first arrived about reservation, hotels.com had overbooked them. Room was clean and comfortable, walls were pretty thin and could easily hear loud conversation in next room.
Business response:
We appreciate you taking the time to provide us with your customer insight. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
Great for a quick overnight stay. Needed a place to stay while on an over the road delivery. Room had plenty of amenities but no frills. Great price. Interesting studio design for the room.
Business response:
Hearing back from happy customers is one of the best things we can receive as a company. Value Place strives to serve our guest and provide them with an all-around positive experience. Thank you for taking the time to share your experience with us, and are pleased we were able to be a part of your travels. We hope to see you again soon.
Staff down below
Business response:
Dear Andrew, Thank you for your feedback. We recognize that your experience with our staff did not reflect the level of service we strive to provide. Our team is dedicated to offering exceptional service, and your comments will be shared to help us strengthen our efforts. We appreciate your understanding and hope to provide a more positive and welcoming experience on your next visit. Sincerely, Hotel Management
Place smelt of cigarettes. Tv didn’t work. Water pressure is bad. It is exactly what I expected for 60 bucks a night.
Business response:
Dear Eric, Thank you for taking the time to share your feedback. We strive to provide a clean environment and well-maintained amenities for all our guests, and we regret that your experience did not fully reflect that commitment. We regret the issue with the television and that the atmosphere was not as fresh as it should have been. We also understand the importance of reliable water pressure and apologize for the inconvenience you encountered. Your feedback is greatly appreciated and has been shared with our team as we work... read more
Dirty and scary The place is scary with all the rooms and corridors filled with smoking/weed smell. The room was filthy had pet hairs all over the room.
You can move everything and see nothing was cleaned even the sheets on the bed had hair from previous people staying the workers bang on the door at 10 am even though check out isn’t until 11am I even had another night booked and payed for but I just packed my stuff up and left that it was so bad also if you stay for multiple nights they will not ask if you need room service 1 of the women even told me I had to pay her to clean or take trash 100% worst place to go there check in desk closes very early so if you have anything... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.