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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting The room was filthy, very dirty. Someone toenail was on the floor, it wasn't mine. It could not have been cleaned. The microwave was greasy and dirty. I would never stay there again.
Business response:
Dear Lisa,We are deeply sorry to learn that your room did not meet our standards for cleanliness. We regret the frustration this may have caused. Please know that we are addressing this with our housekeeping to ensure a clean and comfortable environment for all guests. We value your trust and want to assure you that we are committed to improving and providing a better experience. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the... read more
The floor in the room was dirty. Your bare feet would stick to it when walking in it. Your white socks turned yellow from walking on it. The hotel was mostly filled with people who live there not vacationers.
Business response:
Dear Tiffany, Thank you for your feedback. We regret that the condition of the room’s floor was not up to standard, and we apologize for any discomfort this caused. Cleanliness is a priority, and your comments will be addressed with the team to ensure improvements. We value your input and will work to provide a more comfortable and pleasant experience in the future.Sincerely,Hotel Management
While the initial check in was quick and easy, the rest of our stay was questionable. You have to bring your own coffee pot/pots and pans for the room. We couldn’t get ahold of service staff for needs we had. They had no housekeeping & at 9pm the front desk lady came pounding on the room door to tell us that we had to take out our own trash. When we asked for extra towels she rudely expressed that they were backed up from check outs earlier in the day & the front desk would be open at 10 am the next day (we checked out at 11... read more
Business response:
Dear Lauren, Thank you for your detailed feedback. We’re glad the check-in process was efficient, but we regret that other aspects of your stay did not meet your expectations. Your comments on the room amenities, service issues, and lack of communication are noted and will be addressed to improve our guest experience. We are sorry for any inconvenience caused and appreciate your insights. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hot... read more
Broke showers
Business response:
Dear Alan, Thank you for your feedback. We apologize for the inconvenience caused by the issues with the shower. We understand how important functional amenities are for a comfortable stay, and we regret that this aspect did not meet your expectations. Your comments will be shared with our maintenance team to ensure prompt attention and improvement. We appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely,Hotel Management
Our room looked like a prison block. No recliner no “ home atmosphere. It was ver stark. Then you have to purchase kitchen utensils n pan. Really. Never have I had to do that any where. I traveled for years never have I had to buy basic. That is really nuts. Then 1 wash cloth n 1towel no hand towels. This is not customer service place. The GM was not friendly his side kick was . The dogs had a good place for potty n the location was great.
Business response:
Dear Judy, Thank you for your feedback. We regret that your room did not meet your expectations and lacked the comfort you hoped for. We understand how important a welcoming atmosphere is for our guests. Your comments regarding the kitchen utensils and the limited towels will be shared with our management team to improve our services. We appreciate your positive note about the location and the pet-friendly area. Thank you for your insights.Sincerely,Hotel Management
This property was not the cleanest and had very few amenities. There was a very sticky spot on multiple parts of the room. Beds were uncomfortable and noisy but is a good place to stay if not staying for a long time.
Business response:
Dear Deon, Thank you for sharing your experience. We apologize for the cleanliness issues and discomfort you encountered. Your feedback about the room's condition and amenities is valuable, and we will address these concerns with our team. We're glad you found some aspects of your stay satisfactory and appreciate your understanding. We hope to provide a more comfortable experience in the future.Sincerely,Hotel Management
Business response:
Dear Dario, Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to understand more about the issues you encountered. We hope to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.