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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Biggest thing for me was the bed wasn’t cleaned.
Business response:
Dear Guest, Thank you for reviewing your stay. We sincerely apologize for the experience you described, as it does not reflect the quality we are committed to providing. Attention to detail is essential to us, and we are disappointed that your accommodations did not meet our usual standards of care. This concern has been shared with our team to ensure it is properly addressed. Feedback like yours is important in helping us enhance our service, and we genuinely appreciate you taking the time to share it. We hope to have anoth... read more
Never again They only clean the rooms every 14 days and I was also waking up to something biting me I have multiple marks on me let front desk new they did terrible experience
Business response:
Dear Guest, Thank you for reviewing your stay with us. We are genuinely sorry for the experience you described and for any distress this caused during your visit. Cleanliness and guest comfort are top priorities, and we regret that your expectations were not met. We appreciate you bringing this to our attention, and we will share your comments with our team to ensure this is addressed appropriately. We understand how important a hassle-free stay is and are committed to improving based on your feedback. We hope to restore you... read more
Nothing to like. Filthy room, filthy floors. Putrid smells in hallways and elevator. The bed/mattress was the most uncomfortable sleeping apparatus i have ever encountered, and I’ve actually slept outside on rocks a few times in my life. The heater sounded like an old steel mill blast furnace that was ready to explode every time it kicked on. We left a 6:00 am, we literally couldn’t get out fast enough.
Business response:
Dear Guest, It is clear after reading your review that we fell short of delivering the stay you should always expect from us. Please accept our sincerest apologies for any discomfort you faced with the cleanliness and freshness of the atmosphere. This is far from the standards we aim to provide, and your concerns are being taken seriously. Furthermore, we understand how upsetting it can be to encounter maintenance and noise concerns. Your comments are greatly valued and will be addressed with the appropriate teams to ensure ... read more
No one at check in desk. Could not get room keys that worked for the room door. Had to be let into the room by staff and leave the door propped open if we wanted to leave room. Will never return
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused during your check-in and the trouble with the room keys. This is far from the experience we want our guests to have, and we understand how disappointing it must have been. Your comments have been shared with our team to ensure better communication and responsiveness moving forward. We’re committed to improving the guest experience and appreciate you bringing this to our attention. We hope to welcome ... read more
Uncomfortable Bathroom was dirty, kitchen had leftover onions, it was unbearably hot even though we turned the heat off. Bed kept moving. Two nights and we got zero sleep.
Business response:
Dear Guest, We sincerely regret that your stay was not as comfortable as it should have been. A clean and well-maintained environment is important, and we truly apologize for oversights in your room. It's disappointing that the room's cleanliness, temperature, and bed conditions affected your rest, and we understand how frustrating that must have been. Your concerns will be shared with our team to ensure improved attention to detail and prevent similar issues in the future. We appreciate your feedback, as it helps us enhance... read more
Do not stay here if you want rest. The walls were thin and floors poorly insulated. Noise all night long. Beds (mattresses/frames) were so very cheap and too thin. The bed frame bars dug into us and there was no comfort found. Beyond this, no basic amenities were offered, like hand soap. No soap or anything in the entire room… Cannot imagine who would extend their stay here. Front desk was non-existent so we couldn’t fix our situation.
Business response:
Dear Michael, We regret your stay was not as peaceful and comfortable as expected. A restful environment is important, and we are sorry for any disruptions. Your concerns regarding the sleeping arrangements and insulation have been noted, and we will share them with our team. As an extended-stay property, essential items such as soap are available at the front desk upon request, and we apologize if this was not communicated. We also regret that assistance was not readily available when needed. Your feedback is valuable in he... read more
Better than a red roof inn Dirty floors
Business response:
Dear Paul, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.