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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Soon as you enter the building it’s smells like a Nursing Home. The smell on the first floor comes all the way upstairs on the elevator. My first two nights I couldn’t sleep at all because of my room was on the first floor. Also my room was linking water on the floor from the AC- heat unit. The bed had animal hair all in the cracks of the bed frame . I almost had an asthma attack because of the terrible conditions. I had to use my rescue inhaler. It was just horrible I was very disappointed. They did give me another room aft... read more
Business response:
Dear Guest, We are sorry to hear about your experience regarding the multiple issues you had with your room during your stay. Please accept our apologies for any discomfort this caused. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you with the outstanding stay we are known for. Sincerely, Hotel Management
Parking wasn't a problem. It was the mattress of the bed. It literally sank when you sat down on it. And I had booked a room with a queen size bed and got a room with a full size bed. On top of that when you sat down on the bed the sheets at the foot of the bed filled with air puffing them up. Not really impressed with the service.
Business response:
Dear Guest, We are sorry that the comfort of the bed and the room type did not align with what was reserved, as this clearly affected your stay. While availability can occasionally limit immediate adjustments, we understand how frustrating this must have felt. Your comments regarding the mattress and linens have been shared with our team so we can address these concerns and improve consistency moving forward. We are glad to know that the parking met your expectations. We remain committed to providing a more comfortable and s... read more
Staff down below
Business response:
Dear Andrew, Thank you for your feedback. We recognize that your experience with our staff did not reflect the level of service we strive to provide. Our team is dedicated to offering exceptional service, and your comments will be shared to help us strengthen our efforts. We appreciate your understanding and hope to provide a more positive and welcoming experience on your next visit. Sincerely, Hotel Management
Place smelt of cigarettes. Tv didn’t work. Water pressure is bad. It is exactly what I expected for 60 bucks a night.
Business response:
Dear Eric, Thank you for taking the time to share your feedback. We strive to provide a clean environment and well-maintained amenities for all our guests, and we regret that your experience did not fully reflect that commitment. We regret the issue with the television and that the atmosphere was not as fresh as it should have been. We also understand the importance of reliable water pressure and apologize for the inconvenience you encountered. Your feedback is greatly appreciated and has been shared with our team as we work... read more
Dirty and scary The place is scary with all the rooms and corridors filled with smoking/weed smell. The room was filthy had pet hairs all over the room.
You can move everything and see nothing was cleaned even the sheets on the bed had hair from previous people staying the workers bang on the door at 10 am even though check out isn’t until 11am I even had another night booked and payed for but I just packed my stuff up and left that it was so bad also if you stay for multiple nights they will not ask if you need room service 1 of the women even told me I had to pay her to clean or take trash 100% worst place to go there check in desk closes very early so if you have anything... read more
nasty asf have crack heads out side
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.