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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nasty asf have crack heads out side
As soon as you got off elevator is smelled so bad like b.o. Blinds we filthy and the back of couch had a half in of dust on it. Everytime the people above us walked is sounded like they we going to come threw the ceiling!!! Never again
Business response:
Dear Robert, Thank you for sharing your experience with us. We’re truly sorry for the discomfort caused by the condition of your room and the disturbances from above. We understand how disruptive the noise may have been, and while the building’s layout can sometimes affect sound levels, we’re always looking for ways to improve our guests’ comfort. We also appreciate your feedback regarding the cleanliness and overall upkeep of the room, as these are priorities for us. Your comments help us focus on areas that need attention,... read more
the program glitched and ended up booking me 4 rooms for 2 nights , even though the two of us showed up and stayed in two rooms , they did not tell us we had been booked in another two rooms by computer error , Once I realized the mistake and complained the manager only gave me back half of the money effectively stealing $173.68 from me , and said that was there policy .
Business response:
Dear Bryan, We’re sorry to hear your experience fell short of expectations. We understand how frustrating unexpected issues can be and apologize for any inconvenience you encountered. Your concerns have been noted and shared with our team for further review. We truly appreciate your feedback and hope you’ll consider staying with us again for a better experience in the future. Sincerely, Hotel Management
No employees at check-in Ppl living there just hanging out smoking cops there twice
Business response:
Dear TARA, Thank you for taking the time to share your experience. We regret that your arrival did not reflect the level of service and security we aim to provide. The absence of staff during check-in and the overall atmosphere you encountered are concerning and not aligned with the environment we strive to maintain. Your comments have been noted and shared with the appropriate teams for internal review. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
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Business response:
Dear Rachael, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always strive to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
The whole building smelled like cigarettes
Business response:
Dear Vanessa, Thank you for your feedback. We’re sorry to hear that an unpleasant odor impacted your stay. We understand the importance of a fresh and welcoming environment, and your comments will be shared with our team as we continue to work toward improving the overall guest experience. We truly appreciate your input and hope you’ll consider giving us another opportunity in the future for a more comfortable visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.