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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn’t check in at 11 pm no one was in the front desk and called the number and no one picked (500)
Business response:
Dear Jose, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please be assured we will address this with our team. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Dog hair all over comforters, bed smelled like dog
Business response:
Dear Erica, Thank you for taking the time to share your review. We apologize for the inconvenience caused by the cleanliness issue in your room. This does not meet our standards of comfort and cleanliness. We take such matters seriously and will address them immediately with our housekeeping team to ensure a better guest experience. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope to exceed your expectations in the future.Sincerely,Hotel Management
Smelled so badly of smoke. All of our clothing ended up smelling like smoke. TV didn't work and was dirty (smeared looking). Had to wash all our clothes, even stuff packed.
Business response:
Dear Carole, We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear about the smoke odor and the condition of the TV. This falls below the standard we aim to uphold, and your feedback is invaluable in helping us improve our services. Please know that we strictly prohibit smoking on our property, and we appreciate you bringing this to our attention. We are taking immediate action to address these concerns, including deep cleaning and stricter enforcement of our policies to ensure a ... read more
This place felt like it was stuck in the 70s. Constant smell of old smoke in spite being in a non smoking room, and you could hear everything happening in the neighboring rooms (we had both families and loud TVs above and on one side of us and it was loud though all hours of the night). The room was a bit dirty and towels had been left in the bathroom from the previous guest. Overall not a great experience.
Business response:
Dear Ashley, We sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and enjoyable environment is our priority, and we regret that we fell short of your expectations. We understand the importance of a peaceful night's sleep and the need for a clean room. Your feedback is invaluable, and we're committed to addressing the issues raised to ensure a better experience for all our guests. Rest assured, your comments will be shared with our team for immediate action. We hope you'll con... read more
My experience was terrible because the heat didn't work. When I reached out to customer service I was told there was nothing anyone could do. No one offered me any blankets or another resolution. It took a hour for the night staff to finally bring one blanket at 3am.
Business response:
Dear JaToya, Thank you for taking the time to evaluate our hotel. We are sorry for the concerns with your room, and we appreciate you bringing this to our attention. We also regret the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Stay elsewhere Overpriced, sub-par accommodations. They could do better with the place but choose not to. We will be back to the area but we definitely will not be staying at this hotel again.
Business response:
Dear Donna, Thank you for reviewing our hotel. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
Smelled terrible of smoke! Not really an extended stay because you have to rent plates and silverware and a coffe pot in your room is $40! You have to empty your own garbage and to make a call from the landline in the room is $1.00 per call! Worst though at 10am (11am checkout) the manager pounded on my door like the police! When I answered he said, “Are you checking out today!?!” Unbelievable. Seems like a nice place but it is NOT. No free breakfast either. These people have no idea how to run a hotel! Never again! Not Exte... read more
Business response:
Dear Colleen, We deeply regret the challenges you faced during your stay with us. Please accept our sincere apologies for the smoke odor, amenities, and the level of service you received. This is not the quality standard we aspire to provide, and we apologize for these inconveniences. We appreciate your feedback, and we will review your concerns to ensure a more fulfilling stay for our guests moving forward. We hope you'll reconsider staying with us in the future, as we would love the opportunity to provide you with a more p... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.