This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for one night... Hotel seemed new. Room was clean, however, no hair dryer, no iron/ironing board. No coffee maker in room. No lobby. Only vending machines. I asked the so-called front desk manager about an iron and was told they only have 3 for the property and would put me on a waiting list. Was there 2 days (for a wedding) and never received iron. No clean towels for second day. Sister in other room asked for more towels and never got them. 2 thin towels/2 thin wash cloths for 2 people for 2 days. If you're staying on... read more
noisy Service was good but walls thin and noise above us was terrible with children running back and forth at all hours. Hotel was poorly constructed for noise abatement.
Very Basic accommodations CLEAN basic place to stay. Nothing great...nothing bad...just meh. It has a nice little kitchenette, but zero cups, plates, coffee pot etc... This is an absolute no frills place with no amenities (such as coffee, lotion, ice bucket etc...) Check in was a bit awkward and unnerving; after waiting for another guest to let me in the locked door, I had to dial on a house phone several times to get a response to be checked in.
Terrible !!! A/C was so loud it could not be used. Stayed 8 days and not a bit of service. Checking in was like trying to check out of a prison. Got there at 1800 and no one at desk. Like it was a huge inconvenience for the guy to open up and check us in. Took him 10 minutes to make it to the desk. I will never stay at another one of these. Want clean sheets, that's extra. Want pots and pans, that's extra. Nothing good about this place.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Overpriced, understaffed Hostel. The staff was not very helpful. The elevator was ridiculously slow. The room was not clean. We found shoes and food left behind by the last tenant. We did not get towels until the second day.
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Beware I didn't stay, hotel gave my room away stating I arrived late bit I had called three times prior to arrival to state I was coming in late. They claim it is on the policy, a policy they couldn't produce to show me. Very unfriendly staff and manager
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Hotel for Bare Minimum It seems more like a place where people stay for extended periods of time. It is not the best place for a "vacation". Unlike a normal hotel, they do not replace linens for free. There is no pool, business office, weight room, or breakfast. It is a place to sleep and take a shower. If you are looking for bare minimum, then this is it.
Business response:
We are sorry to hear your stay with WoodSpring Suites was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Surprised I didn't get bed bugs! Horrible hotel. Staff was consistently unavailable. Room was not ready for check in. Trash had not been taken out. Floors were filthy. Shower was full of pubic hairs. If you stay here, you will be going to buy cleaning supplies for your own peace of mind. Most disgusting hotel I've ever stayed at. Not to mention the trashy people that were staying there made me feel very uneasy on a daily basis. Still have not received a call from the manager to voice my concerns after leaving numerous messag... read more
Business response:
We deeply apologize for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
okay. the room very unclean
Business response:
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing WoodSpring Suites, and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.