Extended Stay America Select Suites - Colorado Springs

Anonymous 

on Expedia

8 years ago

Poor Customer Service Staff have "we don't care attitude" On call staff are not professional. Staff don't follow through or communicate well to guests. Rooms have motion lights. Staff don't relay info at check in. For 3 nights, lights came on every time we rolled over in bed. We called the desk several times& were told to turn off 2 switches, which we did. On 3rd sleepless nite, we were told there were actually 3 switches. This place is not cheap, so we asked for some compensation & were told no. We asked for a late check ou... read more

robert 

on Expedia

9 years ago

Glad thats over with! First off We chose this hotel for the available Kitchen. Turns out there are no pots, pans or utensils of any kind available. There is also no toaster or coffee pot to be had. We got in the room and found the blanket looking pretty questionable and there was only one towel and one face cloth in the bathroom. When I called to ask for a new blanket and another fresh towel to be brought up they told me I had to go down and get it that they were busy. We were exhausted after the long day so we just went to ... read more

Randy 

on Expedia

9 years ago

Staff sucks (but, manager is great) and noisy I am on a six-week vacation. Dallas, Washington DC, Bangor, Philadelphia, and here (Colorado Springs). There have been a few small cities as a drive in between. And WoodSpring ranks as my worse experience – even again Motel 6. Expedia shows the Internet price as $9.99/week – it is $14.99. That would be ok, except the price is sold as fast enough to steam movies. On my Roku 4 and Amazon, that statement is not true on Thursday night (not the heaviest usage of bandwidth typically).... read more

TODD 

on Expedia

9 years ago

dont stay here unfriendly staff, did not like the stay there at all, wont be booking here again 

Anonymous 

on Expedia

9 years ago

Beware of DIRTY LINENS Dirty sheets that had been slept in. The room and sheets smelled like cigarettes. There is no staff to help with anything but a promise to tell management in the morning. 

Anonymous 

on Expedia

9 years ago

Bare bones Accommodations were very bare bones. Even though the room was clean and had a kitchenette there were none of the usual amenities, such as a simple bar of soap. If staying, plan on bringing or going out to buy everything you need for your stay. 

Anonymous 

on Expedia

9 years ago

Never again!! Being everything....because you get NOTHING!! 

Anonymous 

on Expedia

9 years ago

Good for one night... Hotel seemed new. Room was clean, however, no hair dryer, no iron/ironing board. No coffee maker in room. No lobby. Only vending machines. I asked the so-called front desk manager about an iron and was told they only have 3 for the property and would put me on a waiting list. Was there 2 days (for a wedding) and never received iron. No clean towels for second day. Sister in other room asked for more towels and never got them. 2 thin towels/2 thin wash cloths for 2 people for 2 days. If you're staying on... read more