Extended Stay America Select Suites - Colorado Springs

Cristine 

on Expedia

8 years ago

Not what I expected Staff is friendly but the hallways, elevator and room has a lingering smell. 

Deb 

on Expedia

8 years ago

Disappointing We were very disappointed in our stay. The toilet was broke in our room and they had overbooked the hotel so they couldn't move us to another room. They gave us a handicap room which we did not want! They finally moved us to another room that had a clogged bathroom sink that we couldn't use. There are no dishes or pots and pans in the kitchen and were told that if we wanted some to use it would be an extra $30 and were told, "you wouldn't want to use those anyway!" All in all we will not stay here again and wou... read more

hyunsuk 

on Expedia

8 years ago

No housekeeping to make or clean rooms daily. Hotel was smelly and stinky. Appears the smell was coming from dirty carpets 

Holly 

on Expedia

8 years ago

Uncleaned, Blood stained mattress pad There was a bloodstained (uncleaned) mattress pad under the washed sheet on top. Need I say more? I have pictures....absolutely disgusting. I'm still having nightmares. 

steph 

on Expedia

8 years ago

Not recommended for sober people. The place smelled like the reptile department of Petco. Late night there was drug addicts chain smoking and drinking at both entrances of the building. Loud fights erupted one night- with doors slamming and people screaming. The towels were scratchy and smelled rank. The last persons used soap was left in the shower- which wouldn't drain ( nasty). There was no coffee or anything ( which I guess was ok). But the clientele left me uncomfortable to be staying here alone for a week. Spend a few ... read more

James 

on Expedia

8 years ago

Poor/Incomplete description of accomidations. Reserved a room with kitchenette. Room does not come with facial tissue, pots, pans, cutlery, or dishes. They are happy to SELL you some that you can take home with you. I have never seen such a deal. Ads for this place do not explain that you need to incur additional cost for cooking. Basic WiFi that comes with room takes up to one minute to load a page. You can upgrade for additional money. Extremely disappointed. 

John 

on Expedia

8 years ago

This place sucked bad For this being a none smokinging hotel our room, pillows and bed smelled like cigarette smoke. Apparently in order to get house keeping on a day to day basis you have to pay extra for it otherwise it is done biweekly. And you have to go to the office or to the store to get your own toiletries. We had to get air fresheners to make the room tolerable which I was not happy about. 

Chris 

on Expedia

8 years ago

Nasty and disgusting No coffee pot no cleaning but ever two weeks no new towels unless you ask. You take out your own trash. The tub faucet was falling off. There was a piece of caulking In the tub with glass and metal in it. Took to the desk. They will be right up. That was the second morning as of leaving on the 7th day no one had been in yet. The floors were filthy looked like they weren't swept or mopped. People were loud all night long smoking in the elevator. Spoke to manager and Expedia twice but manager refused to gi... read more

Toffiay 

on Expedia

8 years ago

My ROOM SMELLED OF CIGARETTES The floor was gross to the touch. Blood on the sheets and room smelled of cigarettes. When asked if they could clean it, they knew the room smelled and said "yah we charged the last people 6x". Than said they would change our room NEVER DID. I WISH I NEVER SPENT THIS MONEY. YOUR BETTER IN THE MOTEL 6 Next DOOR!!!