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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
High-End Crack House The only thing going for this hotel was location. I was close to the places I needed to go. Other than that, it is a high-end crack house with lots of sketchy people and dogs. If you can afford to stay someplace else, I highly suggest you do so.
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had a negative experience and an unpleasant impression of other guests during your stay. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
Hotel was terrible. Checked in got to the room. It was disgusting. It smelt like trash. The sheets had hair and some dried up liquid on them Idk what is was nor would i care to. Floor was dirty with crumbs everywhere. Crumbs in a cubby hole next to the microwave. The fridge didnt work. People hanging out in the parking lot that shouldent be there. Smelled like trash once past main office. Pretty sure people living in there dont care about anything. It was just gross
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
Dirtiest and disgruntal Staff ***worst experience in my whole life***Staff cursing you out and waking off his job while customers where waiting. My room had bushells of dog hair, in different areas of the room floor, table and chairs for which you sit and eat on. Cigarette ashes on the air conditioning and in the corner of the bathroom floor and I don't smoke. Shower curtain broken, bathroom light never turned off. I had to take the housekeeping cart and clean my entire room then I called Expedia and they transferred me to a... read more
Business response:
" Thank you for the detailed feedback about your stay. We appreciate it but are so sorry to hear your stay included negative experiences rather than the positive ones we work toward providing. We are addressing the issues you mentioned and wish you all the best in your future travels.
Needs work Everything was kinda messy dirty and unorganized nobody is at the front desk!
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and we fell short here. Your comments have been shared with our operations team to ensure your future stay is a pleasant one. We look forward to welcoming you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Scary The rooms and some of the staff was very nice. Outside of the hotel, dog poo every where... the police were there a few times...people fighting... I was scared when I had to go out side for my dogs to go to the bathroom... I was so happy to get out of there!!!
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed and encountered unaddressed trash. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. We wish you the best in all your future travels.
Fine Was clean, updated and comfortable but lights would not stay on. Manager said it was a sensor that he could not fix.
Business response:
• Thank you for taking time to review our hotel. We are sorry to hear that the lighting did not meet your expectations. We work hard to deliver a great experience for all guests and we are disappointed that we didn't do that for you. We've passed along your comments and we hope you’ll stay with us again the next time you’re in the area.
Terrible Walked into a room with toilet paper in the trash, no bath towels or a single cup for water. Went to the front desk where I was told "it's a small ran operation" and he was fully booked so the towels wouldn't be dry for another hour and a half..... mind you it was 15 to 7 p.m. if that's how they run their "operation" I can imagine it would take to long to actually clean the bed sheets. We checked out within 10 minutes.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
The lighting is horrible. There are no lamps On the nightstand. It was noisy there was too many dogs there barking away.
Business response:
• Thank you for taking time to review our hotel. We are sorry to hear that the lighting did not meet your needs and that you were disturbed by noise during your stay. We work hard to deliver a great experience for all guests and we are disappointed that we didn't do that for you. We've passed along your comments and we hope you’ll stay with us again the next time you’re in the area.
Like most in CoS. Nice room. Somewhat updated & clean, but dusty (TV & blinds). There were stains on the bed sheets, towels, & inside the thick plastic shower curtain. No utinsils for kitchen related. 2 Towels, 2 wash clothes, & one tiny bar of soap are all they give you. No carpet anywhere means it's loud when the dogs bark & doors slam. Room has fridge & microwave & kitchen sink, but NO coffee or Kleenex. NO breakfast or coffee room downstairs. What?! No coffee? Who does that. Just 2 junk food vending machines. Bed slept g... read more
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and an option to add cookware to their rooms. This allows us to provide the best value possible for our guests so that they customize their sta... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.