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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Heather,Thank you for staying with us and we appreciate your feedback.
I did not like the fact that the elevator was not operable. It made it inconvenient to have to keep using the stairwell especially since I have asthma and had quite a few things to carry up the stairs.
Business response:
Dear Thromone, We apologize for any inconvenience you experienced during your stay due to the elevator not being operable. We understand that this would have been particularly challenging, especially if you had to carry items up the stairs. Your comfort and convenience are important to us, and we appreciate your understanding. If you choose to stay with us again in the future, we will do our best to ensure your stay is more comfortable and hassle-free. Thank you for your feedback, and we hope to have the opportunity to serve... read more
reserved a 2bed room, because of the elevator not working had to take a 1bed room. They charge extra for dishes,pots and pans and you take out your own garbage or pay extra.
Business response:
Dear Anonymous, Thank you for sharing your experience. We apologize for the inconvenience caused by the elevator and any additional charges you encountered. Guest feedback is important to us, and we appreciate your input. Please note that our policies are designed to provide options for guests, and we will take your comments into consideration as we continually strive to improve our services. We hope you will consider staying with us again in the future, and we'll do our best to make your next visit more enjoyable.Sincerely,... read more
The room was not clean crumbs all over counter and stove, the toilet had not been cleaned, and there were dead roaches on floor and in the drawers. Its a bummer that alot of hotels are like this now and the price is outrageous for the quality.
Business response:
Dear Cherisse, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
Business response:
Dear Heather,Thank you for staying with us and glad you enjoyed your stay.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 4.2 star rating with 460 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.