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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean crumbs all over counter and stove, the toilet had not been cleaned, and there were dead roaches on floor and in the drawers. Its a bummer that alot of hotels are like this now and the price is outrageous for the quality.
Business response:
Dear Cherisse, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
Business response:
Dear Heather,Thank you for staying with us and glad you enjoyed your stay.
Dirty
Business response:
Dear Cheri, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and strives to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping team to prevent future occurrences. We appreciate you informing us as we continually strive to improve our services. We hope you... read more
The management and the new people that were working were fabulous working with me. When I needed help they help me out tremendously I want to shout out and say thank you
Business response:
Dear Cheri, Thank you for your excellent feedback about Extended Stay America and the exceptional service provided by our team. We're delighted they went above and beyond to assist you during your stay. Our team takes great pride in providing excellent customer service, and it's rewarding to know that their efforts positively impacted your experience. We sincerely appreciate your kind words and the time you took to acknowledge our team. We will make sure to pass on your gratitude to them. Thank you for choosing our hotel, an... read more
Happy customer Was a good experience
Business response:
Dear vincent, Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a good stay with us. Our team strives to provide excellent service and a comfortable environment for all our guests, and it's always rewarding to receive such positive feedback. We truly appreciate your kind words and your support. If you plan to visit our area, we would be thrilled to welcome you back for another enjoyable experience. Thank you again for choosing our hotel; we look forward to serving you in the f... read more
No deposit
Business response:
Dear Dennis, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
It normally doesn't take 3 hours to check in from the check in time. Only has 1 worker to clean 30 rooms. I offered to help as well as my daughter who specializes in housekeeping but got denied the opportunity due to liability, however they had middle school age and high school age kids helping with the room that was the attendants kids. No cloths in room already but with hair on the sinks that wasn't ours
Business response:
Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. We are also sorry for the delay in check-in that you experienced. We will look into this and make sure it does not happen in the future. Thank you for your valuable comments, and we... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 4.3 star rating with 476 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.