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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk had a roll up window that I only saw open twice. I felt like I was more of a bother than a guest.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Cheaper, but lacks any extra luxury at all. Basic. No extra pillows on beds. Hallways had trash bags full sitting in the walkway. Had to wait to check in for a shift change, and if you aren’t communicating, they closed a wooden door so you couldn’t see anyone. You had to call for someone to come to the front desk and they would open the barrier. It seemed unnecessary as they already had a clear plexiglass barrier in place.
Business response:
We are happy to see that your overall stay a pleasant one but apologize that the level of customer service fell a bit short. We deeply apologize for any issues that you experienced because of this, Rene. We appreciate you taking the time to provide us with this valuable feedback as it will be used to help us improve the overall experience for all our current and future guests.
The Photo is not a correct reflection of the hotel This is a "suites" hotel, meaning people live there for days/weeks at a time. There is no lobby, so the residents gather in front of the hotel on the sidewalk to smoke etc,. Upon our arrival, this did not present a safe and welcoming first impression. The interior of the building reflects that of an apartment building, and the elevator was simply put, nasty. My wife and I were very uneasy at first, but the room was clean and that is all we ask of our hotel stays. Safety and ... read more
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
The bed was noisy & uncomfortable. Other than that it was okay.
Business response:
Thank you for your review. We are so sorry that because of the bed, your stay was not the comfortable one that we intended for you. Thank you for letting us know so that we can continue to improve.
Take your pans if you plan to cook
Business response:
Hello Maria. Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for reviewing your stay with us, Nicholas. We hope your overall stay met your needs and that you'll come again to see our improvements.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 4.3 star rating with 476 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.