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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the staff they were friendly and helpful when I needed the assistance with my first room being dirty and they decided to change the rooms but that room was dirty too. Hair on the sheets, bedspreads, bathroom and dirt on the floor. So when I mentioned about the next room they took it upon themselves to change the sheets and clean the area to make sure that me and my husband had cleaned sheets and other things. This place also has an stale odor about it. I guess for two nights it was okay.
Business response:
Hello LaCrisa. Thank you for providing your feedback regarding your recent stay. We sincerely apologize for the issues that you experienced with the overall cleanliness and the issues with the linens. This is in no way the type of experience that we intended for you and will make sure that we address these concerns with the housekeeping team for immediate action and resolve. We are so sorry for the impact that this created on your stay and wish you all the best in your future travels.
When we decided to stay three extra days and went to extend our stay we were told we would be charged DOUBLE per night what we had been paying -- only because we had not added it on with the original stay. Ridiculous. We went to another hotel for half the price and enjoyed that place more. We will use the new place on our next visit. Thanks for giving us the nudge to check out other hotels. We won't come back to you if you are going to gouge us.
Business response:
Hello Gregory. We hate to see that your experience with us was cut short due to our booking procedures. We sincerely apologize for any troubles that this caused and hope that your future travels are wonderful ones.
It was convenient. The property was not what I expected. Minimum staff not very clean and not family friendly.
Business response:
We appreciate you taking the time to rate and review your stay with us, Adalberto. We are so sorry that we failed to satisfy your expectations due to the cleanliness concerns and the overall atmosphere. We take great pride in delivering an exceptionally clean and comfortable experience and are so disappointed that we failed to deliver this during your stay. We will make sure that we address these concerns with our team at the property for immediate action and resolve. We apologize for any inconvenience that this caused but w... read more
When I got there my room was not ready, several people was off, but the staff worked really hard to get me and others taken care of. I was very impressed with the service and how hard they worked
Business response:
Thank you for reviewing your stay with us, David. We can't thank you enough for your kind words and amazing rating! Our staff works tirelessly to ensure that our guests are taken care of. We are so happy to see that you noticed their efforts, and we hope that we can welcome you back the next time your travels bring you this way! Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for being our guest and letting us provide you with an overall comfortable stay, Samuel. We hope that our hotel was able to meet your needs during your stay.
Great customer service! Very nice! The room was clean enough, but lobby and hallways were filthy and smelly.
Business response:
Thank you for your positive and constructive feedback regarding your stay. We are so happy that you chose to share your thoughts was as we work to create the best guest experience possible. We would love another opportunity to show you a much better experience the next time you are in the area.
The front desk had a roll up window that I only saw open twice. I felt like I was more of a bother than a guest.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 4.2 star rating with 460 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.