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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It normally doesn't take 3 hours to check in from the check in time. Only has 1 worker to clean 30 rooms. I offered to help as well as my daughter who specializes in housekeeping but got denied the opportunity due to liability, however they had middle school age and high school age kids helping with the room that was the attendants kids. No cloths in room already but with hair on the sinks that wasn't ours
Business response:
Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. We are also sorry for the delay in check-in that you experienced. We will look into this and make sure it does not happen in the future. Thank you for your valuable comments, and we... read more
Staff was friendly
Business response:
Dear Malechi, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management
Very comfy bed. Fantastic customer service. Lots of people living there but still a great stay.
Business response:
Dear Heather,Thank you for staying with us and we appreciate your feedback.
The location was perfect. The staff was friendly. Entering the hotel was like entering a security zone. The staff is located in a secured booth behind glass. You have to use your key just to get into the building. I didn't see any panhandlers around the building, but it sure felt like I was in a minimum jail facility. If you leave through the side doors you have to return through the front of the hotel. The elevator was filthy but my room was quite clean. The blinds were pretty dusty, but that was all. You get the bare bones... read more
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests, Harriet. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 4.3 star rating with 494 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.