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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not cleaned. Food was left in refrigerator,no toilet paper sand no towels. We did not feel safe due to people congregating outside of our hotel room smoking. We asked for a refund and stayed at another hotel. Do not recommend this hotel to family’s
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Please know our top priority is the safety and security of our guests and our employees. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the n... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not pleasant 2 night stay, first night music playing in another room until 2 a.m., second night teenagers running around outside screaming and running at 4 a.m. I will never stay here again. Left the second morning at 5:30 a.m.!
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Terrible experience The room smells terrible. I wasn’t clean.
Business response:
Janneth, thanks for staying with us. Please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
2senior guests &their room is2nd floor as far from ridiculous elevator as you can get, walking past busted room windows. Stains on the carpet, shower handle falling off wall. Noisy guests slamming doors all night/talking outside until wee hours of morning. Staff was very friendly though.
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your feedback. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Miserable Extended Stay @ Extended Stay America first night - * no hand towels or shower curtain. * moved to another room *New room had a major leak that flooded kitchenette * moved to another room *Finally got to bed - only to discover that the bottom sheet was too small for the bed and wouldn't stay on Second night - 3am - Fire alarms goes off 3:30am - Fire trucks arrive 4am - Fire Dept leave ... no fire! Day of departure - Office printer doesn't work so couldn't get our receipt ... got a promise that one would be sent v... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Disappointed No street signage on Forest Drive. Difficult to find as it is about a block off the main road behind a Sam's club and we had to call the office to find it. Also the people three doors down had knocked a window out of their suite and a group was visible inside. I did not feel particularly safe. My husband was with me so we stayed. Had he not been I would have left.
Business response:
Thank you for your review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Don’t stay here. The hotel looks nice in the picture provided by Expedia but don’t let it influence you. We booked for 3 nights and only stayed 1 before we checked out. The hotel rooms are dingy and dirty. There is nothing in them. We had 1 bar of soap and 1 towel. No other amenities. I had to purchase a hair dryer. We were told that because we were not staying a week, there was no maid service. If we wanted clean sheets we had to bring the used ones to the office for replacements. They said they offered a free breakfast. Th... read more
Business response:
Nancy, we are sorry for not meeting your expectations with our hotel policies and for the issues you encountered with your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was like i was in the tales from the creep omg i have never the room was so old stank not clean the shower had nails hanging from it i have never been so disappointed in my life my kids had to sleep in that filth we couldnt leave because everything was booked very very disappoint
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.