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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel from the exterior, old and dirty room. Room was not clean or cleaned the four nights I stayed. I had to go to the front office to borrow a plunger because the toilet backed up. The hotel has a great location across from Fot Jackson, shopping and dining, but it could use some thorough cleaning or major updating.
Business response:
Lu, thank you for being our guest. Although you liked our location, we e apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. We hope you’ll give us a cha... read more
hotel was overbooked, tryed to give me seperate rooms staff was very rude canceled my stay rhere went to a cleaner and much better hotel this place was a dump
Business response:
Thank you for reviewing our hotel. We apologize for not accommodating you in the room of your choice and for the behavior of our associates. We assure you that we are investigating this issue to make sure that it doesn't happen again. We have also discussed your feedback with our staff to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Carpet left feet (socks) clay stained. Bathroom toilet filthy had to call housekeeping to clean it. Room was next to office / laundry area. Banging wall most of the night. When checking in clerk was apologetic about trying to find pillow and remote for tv. She was great but the situation was not her fault. Pillows smelled terrible. We were going to leave but we were exhausted and it was after midnight
Business response:
We apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay. Your comments are important to us, so they have been discussed with the concerned teams ' in an effort to improve our service and facilities moving forward. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
slum The room was filthy with soda spilled all over. Sticky floors, no toilet paper, ac not working properly, no hot water, toilet running, mold in the ice tray. Somebody needs to get fired
Business response:
Jim, thank you for taking the time to review our hotel. Please accept our apologies for so many difficulties you encountered during your stay. We assure you that your feedback has been shared with the appropriate team, so we can take action to prevent these issues from happening again. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Don’t stay here They need to mop the floors right. They need to clean the toilet bowl. They have mold and mildew all over the fridge - disgusting!! They try to charge you for extra rates if you don’t catch on to them.
Business response:
Elliott, thank you for taking the time to post a review. We are truly sorry as your room was not ready upon arrival. You deserved a clean, comfortable, and stress-free stay and your comments have been discussed with our housekeeping team in an effort to ensure this never happens again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Horrible stay Area was nice a lot of stores in walking distance but the room I was in wasn't the best room roaches came under the door at night and I didnt have any toilet paper in the bathroom when I got there only one side of the stove worked the door wasn't sealed all the way when it was closed tv was fozzie air conditioning wasn't the best
Business response:
Errick, thank you for being our guest. We are truly sorry for the issues you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent with their efforts so that no future guests experience these problems. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Terrible This hotel is the worst! Dirty room, rude staff. I should get a refund
Business response:
John, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Based off the pictures this LOOKED like a nice hotel to stay at. Was I wrong. Walked in the room and there was left over candy paper on the floor. Speaking of the floor it was VERY sticky!! Bathroom walls had hair all over them. Thank God we bought our own towels because some of those werent clean either. They said free breakfast. Well dont wake up hungry. You have coffee and muffins. Thats it!! The distance to the base is perfect but as far as staying there again if someone I know graduates, ABSOLUTELY NOT!!! This hotel nee... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
not going back This place was just too dirty. To be fair they were in the prcess of re paving the parking lot so the area was messy to get around. However, the outside walls were stained and the walk ways were stained and filthy. They need a major power washing at a minimum. I made the reservation for my wife and me and for another couple. They (both wife and other couple) were very disappointed in my choice.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.