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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy Outside area was dirty and untidy. Elevator was a mess and very dirty. Only used it once. After that used stairs to the third floor. Lots of beer cases and liquor bottles around the area. Breakfast was a joke. We picked this one for the kitchen, BUT when we went to get items for the kitchen, none in the room, the answer was they are all handed out already. Sorry.... Felt like a big bait and switch!
Business response:
Daniel, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I did like that location was in close proximety of fort jackson basic training..the door mat to my room was full of animal hair, the bathroom sinkstopper was stuck closed& the lever to open it didnt work..within 10 mins. A dog barked so excessivly i asked for and wad grantef another room. The new rooms refigerator door was filty as was the carpet, bed comfortor was wrinkle as if used already and i was so uncomfortable that i couldnt walk on the floor without shoes..wosrt hotel experiance ever, elevator smelled musty & sour w... read more
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
the Hotel was dirty, we had to ask for clean sheets when we arrived, the bed looked slept in, room service had to be ordered and paid for separately. We had to get our own clean towels, I killed a live cockroach in the bathroom the 1st day we were there. My husband is retired Military and I have not seen this type of Hotel in 45 years, it was disgusting. We made these reservations because we were not familiar with the area and we wanted to attend our grandsons graduation from Basic Training at FT Jackson.
Business response:
Dagmar, thank you for choosing to stay with us on your visit to the area. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vi... read more
Dirty disgusting room The lady who checked us in while on a personal phone call. The room was completely disgusting. It was extremely dirty. The shower curtain had mold on it. There was food on the floor. None of furniture had been dusted. I would never recommend this location.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associate at the time of check-in. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I checked in & the air conditioner hadn’t been turned on & it took quite awhile to get it cooled down, then the unit made an awful sound every time it was on so it was hard to sleep. The towels left horrible fuzzies all over! There was some type of huge stain on the floor that was intimidating really...
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
check-in was fine. we reserved two rooms. one room had bedbugs and we had to get another room. in the other room there was an issue of the refrigerator leaking. so instead of being close together we were at opposite ends of the building. the sidewalks were filthy. not impressed. hope i don't have to stay there again.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
No hot water had to use cold water to wash my face get a new hotel take a shower then
Business response:
We appreciate you taking the time to review your stay. We hope you will accept our apologies for problems with the plumbing in your room and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Room smelled terrible. No towels in room, needed to go to front desk for towels. Noisy PTAC unit.
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Run down hotel.
Business response:
Ulysses, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.