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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and run down!! No amenities!! Shopping around the property is good.
Business response:
Anthony, thank you for being our guest. We are disappointed to know your stay was less than stellar and apologize for this experience. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Not Pleased!! The housekeeping was deplorable. The room needed a complete remodel. The rug was totally gross. The bathroom needed a remodel and was not clean. The continental breakfast was a joke, but they did have coffee! We reserved three nights, stayed two and they did refund the third night. The only good thing is location, close to Fort Jackson.
Business response:
Please accept my sincere apologies for the issues you encountered. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Your feedback is valuable as it will help us improve our facilities moving forward. We hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Heat wasn’t working Customer service was great Room had odor
Business response:
Rox, although you liked our courteous associates, we are sorry for the issues you had in your room. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Our room was terrible. The towels were dirty, no dishes or anything in the kitchen, rust in the fridge and freezer and the room smelled. There were less than desirable people that hung out on the terrace outside our room and the lady in the room below us would scream and yell all day all night which you could hear through the bathroom vent and we couldn’t sleep. I told the front desk 2 times and they said she was living there with her husband for the last month and that they knew about her but her husband would do anything a... read more
Business response:
Tracie, we appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Don’t clean your room if you stay more then one night and gives only 2 towels . Never will I stay at and of there motels again
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Old hotel. Plumbing problems. I would never stay there again
Business response:
We sincerely apologize for the unpleasant stay you had with us and that our hotel was not to your expectation. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
It smelled of smoke even though it was "non-smoking"and the rooms were not clean. Disappointing.
Business response:
On behalf of our entire team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Went into the room it was nasty. The beds had dirty sheets on them there were blood stains on them. We ended up getting our money back and went to another hotel which was a 100 percent better. My advice go somewhere else high disappointed in the hotel.
Business response:
Loti, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to it. We assure you that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.