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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Randy, we are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Pet friendly and dirty Only stayed there because they took animals. Broken pieces in room, dirty kitchen area, no hot water in shower. Would assume this place is closing soon.
Business response:
We appreciate you taking the time to provide feedback and truly sorry for the issues you encountered in your room. We have taken a note of your feedback and have shared it with the appropriate team so that we can improve our future guest’s experience. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Just needed a night’s sleep, so was ok for that but otherwise it is a dump...
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
The room was disgusting the floor was sticky the carpets were stained black with various pieces of gum embedded within it my white bed sheets were stained and black from how dirty they were the fridge had yellowed from the grease stains the handle had broken off very sticky with fingerprints all over it same with the stove the door wouldn’t close and when I addressed this with the staff I was told “I get what I pay for and no one will come in my room” the bath tub was black and filled with hair which let me know for a fact t... read more
Business response:
Isabel, thank you for choosing to stay with us. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Mana... read more
Waited to check in for an hour! No one at desk, had to call, huge line, took forever to help
Business response:
Alyssa, thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced at the time of check-in. We have discussed your concerns with our front desk team, and we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We hope you will consider giving us a second chance the next time you are in Columbia. Sincerely, Hotel Management
Bad area. A lot of people out in the parking lot just standing around asking for money. I was told I’m lost and shouldn’t be around here. Didn’t stay.
Business response:
It is so disappointing to see your review of our hotel and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The property is close to restaurants and shopping. The property is close to the Interstate (heard traffic all day and night) and Fort Jackson ( heard revelry every morning) . Free breakfast was coffee, granola bars and pre-wrapped muffins. Problems in my room: Entry door needed weather stripping. I could see daylight under the door. The curtain rod bracket on one side was pulled from the ceiling. The gasket on the refrigerator and freezer had extensive mold. The toilet paper holder was dislodged from the wall and no horizont... read more
Business response:
Mike, thank you for taking the time to review our hotel. We're sorry that your stay was not up to your expectations, and we assure you that all of your concerns are being taken seriously. We are addressing this with our entire team and are redoubling our efforts to improve our future guests’ experiences. We look forward to having you visit us again so we can provide you with better hospitality. Sincerely, Hotel Management
If you like cockroaches , filth , and rooms that reek of smoke ... no shower curtain and dirty linen covered in human hair this place is for you.. complete dump
Business response:
Steve, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.