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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this hotel for anyone the refrigerator and the stove was just covered with rust and grease,the inside was clean.The room was very dusty and they had a very bad smell in the room when I walk in.I rate this hotel a 1star
Business response:
Debra, thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time y... read more
When we first entered the room we notciced it was kicked in due to the lock missing. Pulled back the sheets and saw short curly hair of come kind. Went to take a shower and also noticed something similar! Took a shower in flip flops of course but then came the big kicker!!! Went to get cuddled under the sheets and seen what looks like a burnt stain on the sheets was in fact a BED BUG!!!
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
If you are traveling with children, don't even consider this property as it is not kid friendly (no play area, no pool, etc). Staff was friendly and we were not bothered by other guests. Walking distance to Walmart and Sams. Across the interstate from Ft Jackson with easy access to I77 (and gate 4 at Ft. Jackson). Room was dusty, had smoke odor, no coffeepot, Microwave and fridge appeared dirty. No housekeeping services during your stay. Knowing what we know now, we would have spent a little more money for a different place.... read more
Business response:
Jennifer, thank you for reviewing our hotel. We’re glad to know you were happy with the hospitality provided by our staff and that our location was ideal for you. However, we apologize for the cleanliness issues you experienced in your room and for the inconvenience you had due to our hotel policy. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them to be more diligent moving forward. Also, know our housekeeping service is designed for long-term guests, offering minimal int... read more
It was the worst motel I've ever stayed at!! I don't even have the time to list everything that was horrible about this motel! I will be writing to the corporate office for sure!! Not good for ppl who go to be with their family for graduation from Fort Jackson. Seriously??? It is the closest motel to the base (the whole reason I booked it) I will warn as many ppl as I can NOT to waist their $ in that dump!!!
Business response:
Dawn, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty room. The room was filthy and carpet was dirty.
Business response:
Veronica, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Bed was very uncomfortable Tv cable had poor connection Shower never got hot
Business response:
Jason, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the maintenance issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Dirty .............................................
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Yuck !! Chose hotel as it was next to Ft Jackson base. We are used to much better accommodations. The room was old, smelly and generally gross. Would never stay at this hotel again.
Business response:
Michael, thank you for your feedback. We are sorry for the cleanliness issues you faced during your stay. Your comments have been shared with our Housekeeping team to make sure we redouble our efforts towards providing our guests with the clean and comfortable accommodations they deserve. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nothing close to being a clean room Don't stay here. This is one of the filthiest motels I have ever stayed at. Burnt out lights, mold on refrigerator doors, greasy/filthy carpet, foreign substance on work station chairs, Food/blood on walls. Not worth even half of the $70 charged. Reported to front desk clerk upon checkout.
Business response:
Tony, thank you for the feedback on your stay. We are very disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincer... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.