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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room stinks to moisture the towels smell, there is no coffee in the room there is no hair shampoo
Business response:
We sincerely apologize for not meeting your expectations for a perfect stay. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Had a room at back of building . Highway is very close. Was loud.
Business response:
Thank you for posting a review of your visit. We are sorry you were disturbed by noise from the highway. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Was told that we had to get our own pillows which is bizzare.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you had a pleasant time with us, but we're sorry for the poor service you received from our associates. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Everything was fine I was pleased customer service was great room was great
Business response:
Kadijah, thank you for the glowing review of Extended Stay America. We believe that excellent customer service and comfortable accommodations make us an amazing choice. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great staff The great staff is what make the stay here worth it.
Business response:
Paula, thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
No TV for hours because of rain and the breakfast was pathetic.
Business response:
Lorraine, thank you for being our guest. We're sorry for the inconvenience you had due to the lack of TV service for some time and for not meeting your expectations with our grab-and-go breakfast. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.