This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were all kind of people hanging around, sitting on steps, you could barely pass them, I sat out garbage and it stayed there for 2 days.....I had a baby toilet , so low to the floor it was horrible....I really want my money back , this was a NO No for me....
Business response:
Dear Yolanda,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Lots of weed smoking on the balconies, loud rap music into the night, room was filthy - tub did not drain and was black, fridge had black mold.
Business response:
Dear Mike, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your comments regarding cleanliness, noise, and maintenance have been noted, and we understand how these aspects impacted your experience. Please know that we take these concerns seriously, and steps will be taken to address them with the appropriate departments to ensure improvements. We strive to provide a clean and comfortable environment for all our guests, and your feedback is invaluable in helping us ... read more
Additional dog fee disproportionate to condition of room. Very worn.
Business response:
Dear Thomas, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the additional dog fee and the condition of your room. We understand how frustrating it can be when the value does not meet expectations, and we regret that the room did not meet the high standards we strive to uphold. While we do have fees to cover pet-related services, we aim to ensure that every guest has a clean and comfortable stay. Your comments are important to us, and we will review this matter to address your con... read more
The conditions of this place are unacceptable and hazardous for anyone to be in. the lack of maintenance and cleanliness is not only unappealing, but also poses potential health risk. The presence of bugs and cigarette buds is concerning and goes against the no smoking policy that is supposedly in place. its clear that this establishment is in dire need of demolition in order to ensure the safety and well-being of its visitors. I left after two hours booked at a different location it's sad that military families are being de... read more
Business response:
Dear Susana,Thank you for sharing your feedback, and we sincerely apologize for the distressing experience you encountered during your stay. We take your concerns about cleanliness, maintenance, and safety very seriously and deeply regret that we fell short of your expectations. Please know that we are actively improving our standards and addressing these issues to ensure a safe and welcoming environment for all guests. Your insights are invaluable in guiding our efforts for enhancement. We truly understand your decision to ... read more
We reserved a studio with kitchen, it was totally empty , no coffee maker, plastic cup , spoon etc. the carpet was disgusting. We had flown for almost 24hrs and were tired so we laid down for 2 hours and woke up to flies in our face then saw fleas on the beds. We got out of there as fast as we could. The out side was not kept up and didn’t feel safe. They did fully refund us our week and said they did have a flea problem!! Seriously!! We were there for graduation at Fort Jackson. Obviously I would not recommend this place
Business response:
Dear Cathy,Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. It is unacceptable that your studio was not adequately equipped, and we are sorry for the condition of the carpet and the presence of fleas and flies. We understand how important cleanliness and comfort are, especially after a long journey. While we have addressed pest issues, your comments highlight the need for immediate attention. We are glad to hear that the team processed your refund, but we trul... read more
The room was clean. No shower curtain. No coffee available in the lobby. Key card did not work. I would never stay or recommend again!
Business response:
Dear Margaret,Thank you for sharing your feedback regarding your recent experience. While we are glad you found the room clean, we sincerely apologize for the issues you encountered, including the lack of a shower curtain, the absence of coffee in the lobby, and the inconvenience with your key card. These shortcomings do not meet our standards, and we will address them with our team to ensure improvements are made. Your feedback is invaluable to us, and we hope you might reconsider staying with us in the future for a better ... read more
Elevator is not working, poor room conditions. Floor room carpet need to be replaced. Refrigerator work sometimes.
Business response:
Dear Bernard,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the non-functional elevator, the room condition, and the issues with the carpet and refrigerator. We understand how these factors affected your stay, and your concerns will be addressed with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your patience and hope you will consider staying with us again for a more comfortable experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.