Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Dear Betsey, Thank you for reviewing your stay at Extended Stay America. We’re glad to know your experience was a pleasant one. It’s always rewarding to hear from guests who had a comfortable visit, and your feedback encourages us to continue providing a welcoming atmosphere. We hope to have the opportunity to host you again soon and deliver an even more enjoyable stay next time. Sincerely, Hotel Management 

Business response:

Dear Deborah, Thank you for sharing your feedback with us. We understand how having coffee available in the morning contributes to a comfortable start to the day, and we regret that this was not part of your experience. Your comments have been carefully shared with our team to help enhance our offerings. We appreciate you bringing this to our attention and look forward to welcoming you back for a more satisfying and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are happy to hear you had pleasant encounters with our associates during your stay. However, we apologize for the maintenance issues you experienced in your room and appreciate you bringing this to our attention. Your comments help us improve, and we hope to have the opportunity to welcome you back for a smoother stay in the future. Sincerely, Hotel Management