Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Betsey, Thank you for reviewing your stay at Extended Stay America. We’re glad to know your experience was a pleasant one. It’s always rewarding to hear from guests who had a comfortable visit, and your feedback encourages us to continue providing a welcoming atmosphere. We hope to have the opportunity to host you again soon and deliver an even more enjoyable stay next time. Sincerely, Hotel Management 

Business response:

Dear Deborah, Thank you for sharing your feedback with us. We understand how having coffee available in the morning contributes to a comfortable start to the day, and we regret that this was not part of your experience. Your comments have been carefully shared with our team to help enhance our offerings. We appreciate you bringing this to our attention and look forward to welcoming you back for a more satisfying and enjoyable visit. Sincerely, Hotel Management