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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was horrible Waited 15 minutes to check i. Die to the worker possibly sleeping. He was not polite when he finally came to the window. I expect better when i stay at a hotel of this rating for business. Key cards kept deactivating multiple times during our stay and wouldnt work on any outside oor or our room. Having to buy our utensils and pans to even have cooked food was not right, they should have let us know that ahead of time. Other then that the rooms were comfy, just had to beg for everything we needed
Business response:
Dear Guest, We appreciate your valuable feedback regarding your time with us. We are glad you enjoyed most aspects of your visit. We are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Ma... read more
So far so good. Room is spacious, a little outdated, but clean. Hallway does have a strange smell, but inside the room is good.
Business response:
Dear Patricia, We're pleased to hear about your positive experience at Extended Stay America. Our spacious and clean rooms aim to provide comfort for our guests. Your feedback regarding the hallway is noted, and we'll address this to ensure a pleasant environment throughout. Thank you for choosing us, and we look forward to continuing to exceed your expectations.Sincerely,Hotel Management
Very very nice! It was amazing! Very clean rooms nice and spacious like how they have everything including little kitchen! Was perfect and price was right on! Def will be booking all my future stays here!
Business response:
Dear Melissa, Thank you for your kind words! We're delighted to learn you had a satisfying stay at Extended Stay America. It's great to know you enjoyed our immaculate and spacious rooms, along with our well-equipped kitchen. Providing excellent value is essential for us, and we're thrilled that you found our pricing right on. We appreciate your feedback and look forward to hosting your future stays. We hope to welcome you back soon.Sincerely,Hotel Management
I am a member of a family of three, including a four-year-old child. We recently embarked on the journey of becoming homeowners, but unfortunately, we encountered some unexpected issues with our new place, rendering it uninhabitable. Consequently, we had to seek alternative living arrangements to accommodate our needs. Instead of opting for a traditional lease, we decided to stay at the Columbia Gateway Extended Stay. Initially, we were unsure of what to expect from this location in terms of its child-friendly environment an... read more
It’s good for the price. Just dated and carpets seem musty.
Business response:
Dear Randall, Thank you for sharing your feedback. We're pleased to hear that you found the pricing suitable for your needs. Your comments about the dated decor and carpet condition are valuable, and we appreciate your input. We continuously strive to improve our facilities, and your feedback will assist us in enhancing the overall guest experience. We hope to have the opportunity to host you again and provide an even more comfortable stay in the future. Sincerely,Hotel Management
It was close to town but still out enough that it was quite and everyone I had interaction with was polite and kind
Poor
Business response:
Dear Efiok, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.