Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Dear Pamela, Thank you for your feedback. We appreciate you taking the time to rate your experience. While we strive for excellence, we understand that we may not have fully met your expectations during your stay. If you have specific concerns or suggestions that could help us improve, please feel free to share. Your insights are invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Hotel Management 

Business response:

Dear Shayla, Thank you for your positive feedback! We are delighted you had a good stay at Extended Stay America. Your satisfaction is important to us, and we are pleased we could meet your expectations. We look forward to welcoming you back for an even better experience in the future!Sincerely,Hotel Management 

Business response:

Dear Shaun, Thank you for your feedback! We are glad you had a good stay overall. While we regret the inconvenience regarding hot water for your noodles, we hope the rest of your experience at Extended Stay America was enjoyable. We look forward to welcoming you back!Sincerely,Hotel Management