Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Dear Matthew, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management 

Business response:

Dear Paula, Thank you for your positive feedback on your recent stay at Extended Stay America. We are glad you enjoyed our spotless accommodations and amenities like the refrigerator and water pressure. We appreciate your suggestion regarding the availability of kitchenware and flatware and apologize for any inconvenience this caused. Your comments are valuable, and we will use them to improve our guest experience. We appreciate your understanding and hope to welcome you back for an even better stay in the future.Sincerely, ... read more

Business response:

Dear Niya, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the elevator being out of service. We understand the importance of accessibility for all our guests and regret any discomfort this may have caused. Rest assured, we are working to resolve this issue promptly with our maintenance team. Your feedback is valuable, and we appreciate your consideration for other guests. We hope to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for choosing Extended Stay America. We are pleased that your stay is quiet and clean! Providing a peaceful and tidy environment for our guests is our priority, and we are pleased this has been achieved. Thank you for sharing your positive experience, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management