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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Education for Business. Overall- This was an excellent choice. It was so Great that I am back for second week stay!
Business response:
Michael, thank you for choosing to stay at Extended Stay America again. We are glad you had a wonderful time at our hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Customer service was outstanding and was very clean
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found our property refreshing, and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Patient staff Booked thru 3 rd party and had issues checking in bc of card hold. Hotel staff (Jaime) was very helpful and patient with me while I resolve issue.
Business response:
Thank you for posting your kind review of Extended Stay America. We are pleased you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Jaime, and we will be sure to share your comments with him as he will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
It serves a purpose but I wouldn’t call it comfortsble
Business response:
James, thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
No smoking hotel smelled like smoked. Cleanliness wasn’t up to par. There was hair on “clean” towels.
Business response:
Thank you for reviewing your stay. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We understand your frustration and regret the inconvenience caused. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Full kitchen is very convenient Asked for dishes for five people.. got enough for two Asked for linens for the sofa bed.. got a bedspread only
Business response:
Sandra, thank you for choosing our hotel. We are pleased you liked our well-equipped kitchen, but we are sorry for the service issue you encountered. We will share your comments with the front desk associates so that we can improve our future guests experience. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.