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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In these Covid Times, this Extended Stay tried to keep clients safe and comfortable. Nice try. Our room was clean; the bed was comfortable; the front desk staff was very accommodating. Upon further inspection, the hairdryer was missing; no kitchen appliances; no dish liquid; no disposable cups, no pots or pans for cooking. We had to get a bin of dishes & utensils from the front desk. Front desk kept apologizing. Breakfast was 2 granola bars &/or packaged oatmeal. We would stay here again because our room was clean & safe fro... read more
Business response:
Chris, thank you for being our guest at Extended Stay America. It's a pleasure to know you liked your clean and comfortable accommodation and were impressed with our courteous front desk staff. However, we regret if you had any inconvenience. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Elevator didn't work for 3 day stay
Business response:
Valerie, thank you for your review. We are sorry for the inconvenience you had due to the elevator. We have asked our team to address the problem with it. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
The place was fairly clean, but there was hair in our shower and the paint was coming off the shower. Things were very old and not well maintained in the kitchen part, but it was convenient to have a fridge and a larger room. The hotel itself had an awful smell in the hallways (smokey and stale), and we had to ask for an extra set of sheets/blankets for a pull out sofa which I would have assumed it would already be stored in the closet. In addition, it says a free breakfast, but packets of oatmeal, coffee, and granola bars d... read more
Business response:
Thank you for your review. We are sorry the cleanliness of our property was not to your expectations. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your disappointment with our grab-and-go breakfast offerings. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I like that the property is in a safe location, convenient to shops and has easy parking.
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our ideal location. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Front desk unable to add two nights for my stay. I had to call 800# Toilet not clean Shower rod falling off Nasty goo spots in rug Sticky kitchen floor No paper towels for cleaning up after cooking No cookware or utensils in cabinet or drawer and none offered.
Business response:
Robert, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.